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Waste Pro
- Hazardous Waste Disposal
- Kenner, LA
About this business
Location details
920 Kenner Ave, Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wast Pro Truck #0633126 on Monday December 29th I witnessed an amazing employee of your company. I have a picture but can't upload here. He was on the back of the truck, and the wind had my neighbor's trash all over the driveway. He made sure every bit was picked up in the driveway. He then went to my garbage where some of it was stuck to the bottom, he reached in and made sure he removed all garbage. Amazing customer service, that I know you may not hear enough! Thanks so much.
Business response:
Hi Stacy, this is great news to hear! Thank you for leaving us a 5-star review in Kenner. We always want to make our customer's day in the little things we do. We appreciate your support!
Please teach your customer service agents to know how to assist people, not be rude!
Business response:
Noemi, we're very sorry to hear about your experience with our customer service representative. We'd like the opportunity to review the call, address the situation appropriately, and use it as a training opportunity for our team. Please email us at wpcr@wasteprousa.com with your account number or service address, along with the date of the call. We'll be happy to review the interaction and work toward a resolution. Thank you. LR
A truck was completely blocking the street for several minutes the driver finally moved to the side a little I attempted to pass but was cursed at and verbally disrespected by the garbage man. Very uncalled for. I couldn't get the name or the truck number, although I wish I had.
Business response:
EGM, we're sorry to hear this has happened and it is unacceptable. Please reach out to us at wpcr@wasteprousa.com with details of the date, time and location so we can investigate this interaction. LR
Wastepro has repeatedly missed weekly pick ups on my route. The customer service is deplorable they put you on hold for 30 plus minutes and don't really offer a fix to the issue.
Business response:
Good Afternoon Amiri, thank you for bringing this to our attention, we have located your account and notified the local management for resolution. Please feel free to reach out at wpcr@wasteprousa.com. LR
Most of the time they don’t show up to pick up the trash. We pay 3 months at a time for weekly pick up and we get AT MOST 3 pick ups a month. When we call to say the trash wasn’t picked up we get told they’ll get it tomorrow. Tomorrow comes and it’s still not picked up. Infact it doesn’t get picked up until the following week. Truly a rip off. Will be switching soon.
Business response:
Michelle, unfortunately, we are able to locate a current account using your name and email address. Please contact wpcr@wasteprousa.com with your address so we may assist you. Thank you. LR
This company is awful. I paid for one day a week pickup. They constantly forget to pick up trash at least twice a month. This month it has been 3 weeks in a row with no pickup. I even watched them come down my dead end and just drive to the end of street and turn back around. I have called multiple times, and they say that they can see them not picking up the trash on camera and they'll refund me, which they don't. I've tried to contact corporate through email, no response. Our neighborhood has also had trouble with no trash... read more
Business response:
Good Morning Barry, I'm sorry to hear of the missed collections. The email you sent yesterday was shared with local management for resolution. If you need further assistance please reach out to us at wpcr@wasteprousa.com. LR
Bad service they skip trash pick up for no reason have to wait another week for my trash to get picked up
Business response:
Hi D, we understand your frustration and require additional information to locate you as a customer and investigate your concern. We apologize for any inconvenience you have experienced and look forward to resolving this concern with our local team in Kenner. Please email your service address and contact information at mktsm@wasteprousa.com. We look forward to hearing from you. Thank you.
They suck, use waste management
Business response:
Hi Erin, Customer feedback is important to us at Waste Pro. Unfortunately, we cannot locate you as a Waste Pro customer in Kenner. To address service-related concerns we require additional information. Please email us at mktsm@wasteprousa.com with your service address and contact information. We hope to hear from you soon. - JK
The garbage man threw my trash can away now I have no garbage can what the hell if you gonna throw my can at least make sure I get a new one so now my trash will just be in bags on side the road
Business response:
Hi Harry, we appreciate the feedback on your service in Kenner! Unfortunately, we need additional information to verify service and locate you as a customer. Please contact us at mktsm@wasteprousa.com with your service address and contact information; we’d love to hear how we can earn 5 stars from you! - JK
Frequently asked questions about Waste Pro
How is Waste Pro rated?
Waste Pro has a 4.8 star rating with 1,492 reviews.
When is Waste Pro open?
Waste Pro is closed now. It will open tomorrow at 8:00 a.m.