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WellNow Urgent Care
- Urgent Care
- Niles, MI
About this business
Location details
930 S 11th Street Suite 100, Suite 100, Niles, MI, 49120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Everyone that was working the day we visited were extremely professional and kind. They took great care of us and we left the building in a timely fashion!
Business response:
That’s wonderful to hear, Madelynne! We truly appreciate your support and for being part of the WellNow family. Stay in touch with us on Instagram @wellnowurgentcare for the latest updates and news! -The Customer Service Team
Service was super slow. Checkin was ok but they could not determine if insurance was t or not. I think I was only client there at this time. Yet, while I went right in with I with a nurse, it took 20 minutes till I was seen for care. You just sit in a room listening to staff talking outside and you wait. Staff were nice, considerate and capable. Overall it was a good experience with maybe too many hiccups. I would go there again.
Business response:
We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
Went in for a physical and drug screen...I got treated like garbage because they couldn't or wouldn't use the barcode I had sent to me by the employer I was there through...the drug test it took about 5 minutes however the physical that never happened because they put me in a room for almost an hour and a half and just left me there didn't check on me one time...so when I had asked the nurse who put me there how much longer it was going to be she said that there were 2 ppl ahead of me...what...how...so at that point I said I... read more
Business response:
Hi Michael, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Read on their website that they are able to treat eye scratches and the like using specialized equipment. Upon seeing the doctor they informed that the equipment was broken so she was only able to do a visual inspection, which yielded no results obviously. Went home and suffered the rest of the weekend until I was able to go to an eye doctor Monday which they were able to quickly remove the small wood splinter from my eye lid and send me on my way feeling good as new. Now they send me a bill for nearly 3x the amount as the e... read more
Business response:
We would like a chance to look into this, Dan. Please reach out to wecare@wellnow.com. Thank you for sharing this with us. -The Customer Service Team
Terrible communication between Benton Harbor and Niles. Given a fast pass to get x-rays and the order needed to be changed. Under staffed and poor communication to us after a long wait. Left without being seen in Niles.
Business response:
We would like a chance to look into this, Dennis. Please reach out to wecare@wellnow.com. Thank you for sharing this with us. -The Customer Service Team
I was really excited that we could make an appt time. We arrived on time, waited an additional 40 minutes past our time before getting called back. The Nurse or MA took vitals and then we waited almost 2 hours in the exam room before the provider came in to see us. It's horrible to offer appointment times but then have to wait almost 3 hours to see someone. We could have gone to the walk in closer to home and waited the same amount of time just walking in. The staff were friendly enough but it's super frustrating schedu... read more
Saff and doctors super friendly and kind ! But billing is terrible NO ONE reply's at all . They never billed our insurance and billing person did not speak much English . It's a shame . Staff double thumbs up but sorry billing lets them down .
Business response:
Hi Diane. We’re sorry to hear about the billing issue you encountered. Please email us at wecare@wellnow.com.
The staff was snappy with patients and unorganized....waited forever in waiting room don't recommend
Business response:
Hi Nate. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 3.9 star rating with 230 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.