Western Pest Services

Tonya A 

on BBB

2 years ago

Scam artists ! I was quoted $171 for the month and she said it included 10 type of insects and rodents. The guy gets here and looks in the basement and looks outside and then hands me a paper for a contact of $594 for the year!!! What? No one told me any of this when I made the appointment!! I don't appreciate being mislead and lied to. Now it's $224 for the month. I will never use these scam artists for anything ! They just flat out lied !!!!! 

Andrea S 

on BBB

2 years ago

Started service and paid $348 to initiate. Then scheduled second follow up - had techs show up on wrong days/times. 3 no shows. I asked to cancel my membership today as I was charged monthly rate of $46 when the initial stuff hadn't been completed. I will take my business elsewhere. Also, calling Orkin is a total nightmare - on hold for at least 30 minutes. Left 2 messages for Orkin and never received a return call. I requested a refund for all money spent - thankfully they granted this. 

Andrea B. 

on BBB

2 years ago

This business shouldn't be trusted. A technician came out too my house on 10/11/2022 to spray for bed bug. When I entry back into the home and check the *************** he treated. I noticed he sprayed water to treat my house. I'm very disappointing in the company and want to let other to look out for deception they're doing. 

Lisa G 

on BBB

2 years ago

Aug. 13 we had a pest treatment that was performed by Orkin. We were told that after two weeks we can resume construction.Sept. 11 found that the treatment did not work.Sept. 13 called Orkin and requested a manager. (*****) A new appointment was set up in which ***** showed up late. He performed another treatment. Under mutual agreement ***** would return on Sept. 28.Sept. 28 ***** was a no show. Called his phone, no anwer. Tried to leave a message but his vm box was full. Called the Roanoke Orkin office and talked with ****... read more

wade s 

on BBB

2 years ago

not really buyers remorse more like charged to much for to little first 2 times orkin came out they were good spray inside for bugs and outside as well third time only spray half my yard nothing inside fourth time i had to reschedule was supposed to come out on September 28 between 2:00 and 4:00P.M. no show no call just text saying they came but never show my wife home all day nobody show up we also have a dog who barks when she hears things no bark all day not only that i have a camera which chimes when people in my yard lo... read more

Farris A 

on BBB

2 years ago

Supervisor ************************* and Field Technician ***** both lied to my face stating there is no contract and that I can cancel at anytime. Once I read the agreement I found that I could not cancel and I asked right before they began servicing the property and they finally admitted after several back and fourth questions; that I cannot in fact cancel service within the first year. They are misleading potential customers and falsifying the legally binding terms of the agreement. Also they would not allow me to decline... read more

Andy C 

on BBB

2 years ago

very bad service,without any inspection,just coming for a minute charge $131.I asked for refund, they said they did inspection, even not, will charge the travel time, black list this company 

Christine T 

on BBB

2 years ago

Refused to honor contract. 12 years a customer. *************** is worthless. Cant even keep employees. 

Roveta W. 

on BBB

2 years ago

Company is not local. It is a franchise. Contacted company to remove whatever was in my attic. They did come to the property. I asked to see pictures of what they found. Dead or alive animals. Nothing. I asked for pictures of what they removed. Nothing. They sprayed something that leaked through my ceiling so now I have damage that needs to be repaired. Ask them to come back to repair my ceiling and clean up. I had another company take photos that showed perhaps mice droppings were present. I was told I had raccoons but no e... read more