Western Pest Services

Andy C 

on BBB

3 years ago

very bad service,without any inspection,just coming for a minute charge $131.I asked for refund, they said they did inspection, even not, will charge the travel time, black list this company 

Christine T 

on BBB

3 years ago

Refused to honor contract. 12 years a customer. *************** is worthless. Cant even keep employees. 

Roveta W. 

on BBB

3 years ago

Company is not local. It is a franchise. Contacted company to remove whatever was in my attic. They did come to the property. I asked to see pictures of what they found. Dead or alive animals. Nothing. I asked for pictures of what they removed. Nothing. They sprayed something that leaked through my ceiling so now I have damage that needs to be repaired. Ask them to come back to repair my ceiling and clean up. I had another company take photos that showed perhaps mice droppings were present. I was told I had raccoons but no e... read more

Tanya F 

on BBB

3 years ago

I called orkin to have them come to my home to do a one time extemination of some hornets that made a nest in my crawl space under my home. I was very clear on one time service. When the exterminator arrived he said it was set up for bi monthly and to do one time it would be a lot more than the $280 I was quoted which was a lot more money than another local company quoted, but they could not come out for a few weeks. He left my home to call his office for about 20 minutes. When he came back in he said they would honor the pr... read more

Katherine L 

on BBB

3 years ago

I am so frustrated with the company. Constant appointment changes, so we aren't here to do the inside because of last minute changes, and the total disregard for customer service. I have continued receiving collection notices when a card was on file and valid. Their system would give them an error so it was determined it was my card and so I became past due. This is so frustrating when I call and call to correct the issue and get put on hold, told I will receive a call back etc. Two months in and I finally got someone willin... read more

Vickery L 

on BBB

3 years ago

THEFT-NO SERVICE PROVIDED-UNPROFESSIOINAL-The Orkin (Rollins) location at *************************************************************** and Branch Manager *************************** is unprofessional and incompetent staff because of his leadership. Starts at the top. Unfortunately, Roswell location closed and our *** account which was active was transferred to this location and it has been the worst experience. Their office in 2/2022 as a courtesy was contact and spoke with Princess to advise where to and how to submit in... read more

amy g 

on BBB

3 years ago

I hired Orkin in ************************* to provide regular service. They failed to show up several times, haven't returned calls or emails. I've called the sales line hoping they could share my message and i have even called the serviceman directly. To no avail. I spent $100s of dollars. i would like my money to be returned. they were awful! I do NOT recommend this company.