This profile has been claimed by the business owner or representative.
Whisper Outdoor
- Hot Tub & Pool
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
DO NOT BUY FROM THIS COMPANY OR CATALINA!!!!! We ordered a Catalina swim spa through this company and it came with a bunch of damage. They said they'd fix it but it's been almost 6 months, and literally not 1 thing has been fixed or replaced. We've emailed, sent pictures multiple times (even of the spa while it was still on the truck, before we took possession), called Kevin when he still worked for Aqua Living, and called Matt now that he took over, we've called corporate, customer service, etc and still nothing has been do... read more
Business response:
We apologize for the frustrating experience. The technician to diagnose and repair the leak advised yesterday that they would be contacting you immediately to schedule. A request to expedite your panels and vents has been sent to shipping to coordinate with the swim spa line.
I didn't receive a receipt for a week after purchase & the charges were much more than expected! Immediately I tried to get hold of them with no success. I tried every day for a month & would spend up to 4 hours on hold , then lost connection. Finally got hold of someone in a different city who found my order & referred me to the corporate office in TN, who referred me back to sales person. Again I tried for over a week to get hold of someone with no success. Finally when I did get through, the woman was having major surgery... read more
We got a call on June 20th from Arizona saying our tub was ready to ship to hood river OR all we needed to do was pay the balance so my wife went down to our local store and paid 6000 cash and a month later it's still in Arizona they just called me today asking if we are going to pay so it can ship so I assume the local store to us has taking our money and not reported it to Arizona
Business response:
There was a delay in processing the cashier's check after it was received by corporate. We apologize for this. Your spa has been shipped and upon its arrival at the Hood River location, a representative will reach out to coordinate delivery.
Don't ever buy spa from these people terrible customer service cheap cheap cheap parts on the spa a spa worst experience I've ever had they will take your money and leave you hanging It took me a year one year to get my spa where I could use it and now it's been 2 years it's been 2 years and now they tell me they can't even get me parts for it and it takes you 3 or 4 weeks to get ahold of somebody
We purchased a hot tub for my handicapped son. It took awhile for the delivery. There were a lot of added charges. They were to deliver chemicals at the time of delivery, which weren't there. The hot tub was delivered with no head cushions. We have been communicating with them since October 2021. We usually get no email, text, or calls back. To this day we still don't have all the chemicals and we have no head cushions. The cushions came with the tub!!!!!. Terrible customer service and lies. Never purchase ANYTHING from them... read more
Business response:
Our records indicate the pillows were delivered on 4/6/22 per FedEx tracking number: XXXXXXXXXXXX. The nature 2 sticks, which were the only chemical related items on your order, were delivered on 3/28/22 with FedEx tracking number: XXXXXXXXXXXX. We have not heard anything from you or a member of your household since February. If there is anything we can do to further assist please reach out via phone or the online warranty request system.
This is a ZERO star review! Horrible customer service. Fast to sell you. The unit we purchase in April was defective. It had multiple cosmetic issues and needed multiple repairs. We are still missing most of the repair parts, and the company never responds. I have gone to the local store 4 times (44 minutes from my house) for resolution. The GM is never there. I have called him, left messages in person and emailed. Zero response. We have yet to resolve our issues. Once they deliver the spa, they are done. I have been dealing... read more
Business response:
All parts necessary for both work orders have been sent. Dustin ******** 228-217-2509, will be reaching out to schedule an appointment with you to complete all work. Additionally, the replacement panels have been expedited. Please reference FedEx Tracking Number: 5687-2289-4742
2 years ago I bought a spa from this company and have had nothing but issues. Spent over 7,000$ for this spa and have had technicians out on 2 separately occasions. Only this time conveniently my spa has out the blue just stop pumping water. The spa leaks water, and now has stopped pumping. Once trying to receive help on this matter and how and me communicating with support I was told that my warranty is no longer valid even though it was still under 2 years. Not to mention, I've never heard of such warranty before this time... read more
Business response:
The warranty that is listed for your HB34 spa is as follows: shell/frame - 10/5years, Major components - 1 year, Plumbing - 1 year, Labor - 90 days. We certainly apologize for your frustration, and could assist in ordering replacement components. These would be parts would be out of pocket as all but the shell/frame warranty has since expired.
Don't Just Don't - Spend your money elsewhere. The Factory Store in Des Moines is useless and the Factory in TN is just as bad. Waited 7 months for a tub and I am still fixing issues 3 months later. Simple answer here is Don't Just Don't buy from this company.
My husband and I started this terrible experience in April. Every part of the process was a headache and a lengthy process with poor communication and poor service from the manager up to the delivery driver. Inquiry to purchase: We went to our local store in Pensacola, FL. In the middle of the day and doors were locked. A apparently the sales person manning the store locked the front door and forgot to open it back up to the public. The sales person was very clear he had just started working and didn't know much about the me... read more
Business response:
Thank you for submitting your testimony. This information is critical to our continued growth and improvement. We regret that your encounters were less than satisfactory.
Frequently asked questions about Whisper Outdoor
How is Whisper Outdoor rated?
Whisper Outdoor has a 3.9 star rating with 523 reviews.
When is Whisper Outdoor open?
Whisper Outdoor is closed now. It will open at 10:00 a.m.