This profile has been claimed by the business owner or representative.
Whisper Outdoor
- Hot Tub & Pool
- Houston, TX
About this business
Location details
14307 East Freeway, Houston, TX, 77015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 12:00 p.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
From the moment I walked into the showroom in Conroe I was treated warmly. After reviewing all the spa options with Margaret and bringing my wife in for a second look we chose the spa we wanted. It was delivered well ahead of schedule. The spot we chose to put the spa made the delivery very difficult, but Sean managed to complete it professionally and efficiently. It is now up and operating to our extreme satisfaction. There is a learning curve to consider and both Margaret and Marty have been quick to answer our questions a... read more
Business response:
Walter, Thank you for this Review! We should mention how nice you and your wife both were! It was a pleasure helping you!
Martin at Aqua Living had the exact hot tub I was searching for in stock when I called. So I was able to purchase it over the phone on a Saturday and 4 days later it was delivered and placed exactly where I wanted it! Great customer service and excellent prices!
Business response:
Joslyn, Thanks so much for the great review. You were so easy to work with and we look forward to helping you with hottubs for your other rental properties as well.
I absolutely love this place! We have purchased a hot tub and swim spa through Aqua Living with Marty our salesman and everytime it has been an awesome experience! I highly recommend these guys!
Business response:
Thanks so much for your loyalty! Also, thank you for the referrals. Call us anytime
I would send any friend or family member to Marty and his team, after the amazing experience we've had, from start, purchase, delivery, and set-up. Marty was patient and answer questions we had about different models, pricing, add-ons, and more. NEVER did I experience any high pressure sales and when we were ready to purchase (Black Friday Weekend) he even had a sales associate meet us to open the store on Sunday when they were closed. He was out of town on business but joined us via phone while we were in the store. We got ... read more
Business response:
Lisa Thank you for the review! If there was a place for us to review you as a customer, you would surely receive 5 stars! You were such a pleasure to work with. Let us know if you need us in the future!
We purchased our Dr Wellness four person hot tub from Aqua Living Factory Outlets spring 2026. The local sales representative was informative and helpful. The hot tub was installed on a six inch level concrete pad and connected by a seasoned, licensed electrician. This electrician installs 2-3 hot tubs per week on average. The electrical installation fully passed the municipal electrical inspection by a licensed inspector. Unfortunately, the breaker on the newly installed service disconnect keeps tripping. So I called Aqua L... read more
Business response:
We apologize for the frustration experienced. We do ask for some customer troubleshooting to help narrow down or pinpoint the underlying cause, in hopes of a one visit resolution. We are dedicated to resolving the matter and have a technician scheduled to resolve.
WARNING: Purchase our spa 6 months ago and there is a leak. We have been trying to get this issue resolved since May 7, 2026. The first technician never showed up nor did he call. The second technician had to call another technician for assistance. They didn't have the parts needed to repair our spa. So, the solution was drain the spa and then call back so the part can be ordered. So, now I'm paying for a spa that I cannot use.
Business response:
We apologize that the initially assigned third-party technician was not respectful of your time. We quickly reassigned a new technician to come out and preform a diagnosis. We had preemptively provided parts, but need accurate information to resolve. Utilizing our factory experts is encouraged for field technicians.
WARNING: Purchase our spa 6 months ago and there is a leak. We have been trying to get this issue resolved since May 7, 2026. The first technician never showed up nor did he call. The second technician had to call another technician for assistance. They didn't have the parts needed to repair our spa. So, the solution was drain the spa and then call back so the part can be ordered. So, now I'm paying for a spa that I cannot use.
Business response:
We apologize that the initially assigned third-party technician was not respectful of your time. We quickly reassigned a new technician to come out and preform a diagnosis. We had preemptively provided parts, but need accurate information to resolve. Utilizing our factory experts is encouraged for field technicians.
I was sold a used hot tub when it was advertised as a brand new hot tub for $9,000. The hot tub came with nicks & scratches and with one side of the hot tub side not functional what so ever. I expressed my concern to them & instead of guiding me through a process i didnt cause they repeatedly asked me to take pictures of the hot tub and requested me to take better angles. If i was the cause of the hot tub being this way that would be one thing but the lack of urgency of this company to fix a problem that they caused is extre... read more
Business response:
Your spa was manufactured three weeks after your order was placed and shipped the following week. You are the first and only owner of the spa. If skirting panel was damaged during transit, it is practical to ask to see the full panel to order a replacement. We apologize for the frustration, but have a technician scheduled to resolve.
I was told 4-6 weeks when unordered it it’s been 12 weeks and it just went into production and now I have to wait another 8-10 business days before it gets shipped which takes another 8-10 business days.they were real helpful to take my money.I have called every 2 weeks for updates.it took 3 weeks to get parts to get it into production.You guys should say all this when selling your product.They lie to get your money and then drag their feet to get it to you.Had I know it would be 4 months to get a hot tub I would of went and... read more
Business response:
We apologize for the delay. Unfortunately, in this situation the components for your build were negatively impacted by the supply chain. It is never our intention to provide inaccurate information, but these situations can arise in manufacturing. As such, lead times are presented as estimates. The spa is currently in production; we are eager for you to receive and enjoy your spa!
Frequently asked questions about Whisper Outdoor
How is Whisper Outdoor rated?
Whisper Outdoor has a 4.8 star rating with 842 reviews.
When is Whisper Outdoor open?
Whisper Outdoor is closed now. It will open tomorrow at 10:00 a.m.