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Whisper Outdoor (Aqua Living)
- Hot Tub & Pool
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We bought a spa from this place. Big mistake, piece of *****
Business response:
Unfortunately, we are unable to locate an order with your name, email, or zip code. Please contact customer service 423-349-2900, option 6, and we would be glad to review your concerns.
the $600 upgrade price and a week and a half later still haven't received my tub! I was told I would get the number to the delivery driver. Still waiting for that along with my tub. At this point, I've requested my money back which they charged me 25% of what I put down AFTER the delivery team reached out saying they do NOT do installation, although I ASKED if installation was included with the 500 delivery fee! Upon calling other companies, regarding this fact, I was informed this is something they'd never heard of! Steer c... read more
Business response:
Please reference the invoice and endorsed order confirmation agreement. You agreed to the cancellation terms. Directly referenced with the terms in your order verification is the backyard delivery link that advises: "Please note that our delivery agents are not licensed electricians and will not connect your spa for you, as insurance prohibits them from doing so. We highly recommend that you check the manual specific to your spa to confirm the necessary electrical requirements."
We bought and ordered a swim spa in 2022. It was delivered on2/25/22 it was completely damaged and not what we ordered. We were told if we didn’t accept this exact Spa we wouldn’t get the Chiller system. The ONLY reason we bought from this company, as we live in Az. It was wrong color side panels, missing features we had ordered. When it was delivered it was so unbelievably damaged. It completely looked used. We were told that it went through “bad weather” on delivery and everything that was wrong would replaced and fixed AS... read more
Business response:
Unfortunately, the narrative presented is not an accurate representation of well documented events. The unit has been in use for over 3 years. The skirting panel and vent issues were resolved in May of 2023. When scheduling the most recent case from fall of the same year, repeated attempts to coordinate a service time went unanswered. There was no contact for a year and a half as you enjoyed the unit, while completely ignoring the financial obligations you had knowingly entered in your contract. We are not infallible, but ar... read more
Aqua living is a horrible company. It would take me forever to state everything that has gone wrong . I have continually asked to speak to a supervisor but they seem to have no interest in speaking with me . As of today I’m still waiting for a hot tub cover that fits my hot tub . I urge you not to do business with this company
Business response:
The correct cover was shipped to your local store. The delivery team will contact you to coordinate delivery. Our apologies for the minor delay and we will have a supervisor reach out to you promptly!
Got my tub delivered in May and it was damaged, then it was leaking water, they sent someone to fix the leak and now there’s an electrical issue, still can’t use my spa
Business response:
The spa pack and complimentary filters are scheduled to arrive today, 6/4/25, per FedEx tracking* ************. A service date will be scheduled upon receipt. We apologize for the frustration and are eager to resolve, so that you can enjoy your purchase!
Was told shipment of tub 10-14 days. It has been 23 days and no hot tub, no e-mail and no phone call, on eta. Was told tub was in stock by corp. sale rep, when I purchased the tub. Local sales rep has canceled his phone number. If this is real business it is not a good business.
Business response:
We apologize for the delay in receiving your unit. The spa is shipping FTL and as such, there needs to be a certain amount of product shipping to the local store/shipping lane. We are eager for you to receive and enjoy your spa! An update will be forthcoming. Thank you for your patience.
After just a few years the materials are disenigrating. Reach out for help and got NOTHING. open a service request online and after a few weeks they simply closed it. Went to two different stores - Charlotte and Asheville- and got nowhere. They don't have anyone to service them. Very discouraging to have spent this money and and not get any help.
Business response:
The most recent sales order we were able to locate is from 2019. We do not have any online requests associated with the email you provided, but we do see where there was a case in 2023; the unit was out of labor warranty and we provided a list of local technicians. We are more than happy to honor the warranty as written, but will also offer any assistance we can. Please call customer service at 423-349-2900, option 6.
Had tranquility hot tub for 4 years and have had nothing but trouble with it. Even when it arrived it needed a new pump as it did not work on arrival. The sidewall cracked in the filter area and Aqua living has not/will not return any calls on this. This company does answer warranty calls, and the main tub wall has a crack in it that leaks is supposed to have 10-year warranty on spa walls, and they are not interested in hearing about it. Aqua Living does not follow their warranty as I have had to call on this hot tubs at lea... read more
Business response:
The spa was purchased in 2018. The warranty that was provided at time of purchase included 6 months of labor warranty and 5 years on shell and frame. The last documented contact we have on record is in May 2020. Please contact customer service at 423-349-2900, option 6, with any warranty questions.
If I could I would give them zero stars please stay away from this company unless you are planning on giving your money away and spending a lot more due to their defective scratched up tub I purchased the Catalina spa which arrived scratched up with a broken tuff cover waiting forever for LPI to send a technician out still unfixed ruined my walls and floor.Sent them over 150 pictures and videos was told by Ashley I needed to hire my own technician to take measurements and access what all is needed which cost me $600.When the... read more
Frequently asked questions about Whisper Outdoor (Aqua Living)
How is Whisper Outdoor (Aqua Living) rated?
Whisper Outdoor (Aqua Living) has a 3.9 star rating with 529 reviews.
When is Whisper Outdoor (Aqua Living) open?
Whisper Outdoor (Aqua Living) is open now. It will close at 6:00 p.m.