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Whisper Outdoor (Aqua Living)
- Hot Tub & Pool
- North Hampton, NH
About this business
Location details
7 Lafayette Road, Unit D, North Hampton, NH, 03862, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Customer service/ tech services? Zero? One valve does nothing, only had our Catalina Hampton for a few weeks, can't get through to get any service on this issue! Won't hook up to wifi like the ad says it will, so that part is worthless! 24 hr customer service? Again worthless, called one time, was 33 in line to get halp, no thanks. Tried tech line , left a message, no call back! Tried email customer service with 4 issues, they did get back with answer to 1 of the 4 issues. I would not recommend this product strictly in the f... read more
Business response:
We apologize for the frustration in getting with a representative in a timely manner. The 24 hour line for Catalina is a separate line provided and is not used during the work day, as the normal customer service line is available. Your case manager has reached out and left return contact information.
I purchased a hot tub 8 months ago and have been very satisfied with my purchased. It was a good price, I got everything as promised and the staff could not have been more helpful. Lindenwood Inn Southwest Harbor Maine
This company really delivers. Overall I rate this company as one of the top companies. Their service is excellant and the MGR Steve gave me directions for startup over the phone. He went out of his way to assist with getting my tub up and running. I would highly recommend this company. The product is a high-quality hot tub. ****** OConnor
Wonderful hot tub and is built wonderfully . Great delivery . Mr. Steve Sharp was terrific at taking care of the delivery and sale. These hot tubs are custom made with great technology and very energy efficient . Took a few weeks to have it delivered but was well worth the wait.
Made in the USA recommended the Catalina spa. Great sales manager
Amazing company to work with! They are always professional and friendly. From taking the time to find out what my needs/wants were, to making sure I was properly educated on spa maintenance, they have exceeded my expectations. This is the "go-to" company for hot tubs!
This company is a total scam!! The numbers you are given for contact do not work and when you get ahold of a person they **** put you on hold as fast as they can and hang up on you. I was taken for $2k for a hot tub I never received and that no one at the so called corporate office could even track. Beware of ordering anything from this company. A refund is in order as well as an apology which I'm sure neither **** happen. I **** put this out there that I **** be visiting their said location here and if I cant get answers I ... read more
Business response:
How do you even know I received the wrong cover when you weren't even tracking the correct hot tub? See more issues to contend with. You didnt even give a good contact number? One that would be reliable to help solve the issue. Again more inconsistencies. All this statement tries to do is blow off the customer and buy more time either for more incorrect information or lies. Why dont I have an order #? Why dont I have an expected due date? Why arent you staying in communication with changes or updates? Horrible customer servi... read more
We had a defective lithium battery in our golf cart purchased from Aqua Living Factory Outlets in Nov. 2021. It would not charge. It took almost two months to get new battery. We were given at least six different times that they would be at our home to install battery. They not only did not show up but did not give us a call. I visited the store three times and was given a specific time frame and day each time. Same result - no one showed up and no one called. I took a demand letter to Drew Whitehurst, manager, outlining the... read more
Business response:
We apologize for the delay in receiving your replacement battery. A major contributing factor, but by no means completely mitigating, is that we are still trying to develop relations with technicians that specialize in carts for your service area. Thank you for your critique and we will use the information provided to improve.
The spa worked for 4 days. We've been waiting for almost 2 months to get parts and a technician out to fix it. Customer service is the worst! I've talked to them 7 times, lots of excuses, lost notes on the service, no follow up emails although they say they will, over an hour wait time to talk to someone.
Business response:
There was an issue with an initial parts order being erroneously deleted. A request to expedite the required components has been made. As soon as there is a tracking number associated with the shipment, we will be able to get the assigned technician to schedule for repair. The customer spoke with a representative on 09/30/22 advising of the game plan and delays in the shipping department. We apologize for the frustration you have experienced and are working to get this matter resolved.
Frequently asked questions about Whisper Outdoor (Aqua Living)
How is Whisper Outdoor (Aqua Living) rated?
Whisper Outdoor (Aqua Living) has a 4 star rating with 308 reviews.
When is Whisper Outdoor (Aqua Living) open?
Whisper Outdoor (Aqua Living) is closed now. It will open tomorrow at 10:00 a.m.