Willowbrooke Apartments and Townhomes - Brockport, NY

Djai destroy 

on Google

a month ago

**EDIT: As of 3/15/24 our issues remain unaddressed and that person that replied to my review never reached out to my wife or myself.** I am writing this review with great disappointment regarding the ongoing issues we've faced as residents of Willowbrooke . Despite bringing our concerns to the management's attention over the past two months, no meaningful action has been taken to address our grievances. Our experience with Willowbrooke has taken a nosedive since the beginning of 2022. The decline in communication, unannou... read more

Nicholas Cammilleri 

on Google

5 months ago

Edit: This place is developing into a nightmare. I am on night 3 of no hot water and no communication as to why or when it might be back. (I have submitted the requests as best as I know how.) I am currently being kept up by a hallway smoke detector that chirps through all the doors of my apartment around my pillow fort and into my soul every 30 seconds. I decided editing my review was a better option than facing eviction because I don’t have time to review the textbook lease about touching company property. *adds two coats... read more

Hilary Coon 

on Google

8 months ago

I just moved in and so far and it's been a great experience. Melanie was really easy to work with and prompt whenever I had any questions. Mason was also helpful. The residents seem friendly and the grounds look clean/well kept. 

Gregory Nelson 

on Google

9 months ago

In July, we were in the rental office to renew our lease, and my wife happened to mention that our kitchen faucet needed some work. A few days later maintenance dropped by to fix it. Mason's timing was excellent and he was in and out in no time. 

veronica thaler 

on Google

a year ago

My boyfriend and I toured and applied to these apartments. We liked the place we saw, and were more than qualified to be approved. So we paid the $40 application fee, told them we were extremely flexible as to when we can move in, had the money upfront and ready for first month & security. They ghosted us. We had to call them multiple times asking when we will find out if we’re approved. We called like once a week to check on the process, and got the same answer “Oh we’ll call you back we forgot to send something through” ev... read more