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Woodstock's Pizza Santa Cruz
- Restaurants
- Santa Cruz, CA
About this business
Location details
710 Front Street, (at Cooper St.), Santa Cruz, CA, 95060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to 01:00 a.m. 11:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to 01:00 a.m. 10:00 a.m. to Midnight |
If I could give a 0 I would. Tonight me and my partner went in and there was no line at first. We each got a slice of pizza to go and I got the pesto ranch club salad. To say the customer service was bad is an understatement. It started with the cashier telling us the wrong slice of the day and then saying that certain pizza would be out in five minutes and to come back to the counter and she would provide the slice. When my partner went back up to the counter and was ignored by the cashier to help another man who had just w... read more
Business response:
Hey Coy - Thanks for sending your feedback in, we are incredibly sorry for the poor experience. While salads are made to order just like the pizzas, there were obviously some internal miscommunications about your salad and this is unacceptable. We are working hard to ensure our entire team is up to speed and that this does not happen again going forward. If you're willing to give us a second shot, we'd love to cover your next order. If you're up for it, send me a quick email at slawrence@woodstocksca.com with your mailin... read more
After waiting 1.5 hours for our $40 delivery the food was cold! So naturally I called and was informed they have no way to guarantee the food will arrive hot or even warm, huh? We are a total of 4 mins away from the restaurant! Have you not heard of warm/hot bags? Get a clue and better customer service!!!!!
Business response:
Hey Theresa - Thanks for sending your feedback in, we are incredibly sorry for the experience you had. This is absolutely unacceptable, our delivery wait times did reach over an hour this last week as we've been a bit short staffed, but there is no excuse for cold pizzas and whoever you talked to should have communicated this. If you are willing to give us a second shot at making things right, we'd love to cover your next pizza. If you're up for it, send me a quick email at slawrence@woodstocksca.com and I will get a coupon ... read more
overpriced, long wait, food was ok.
We ordered a pizza with a good amount of toppings and had it for delivery. The pizza was “Made” And delivered in less then 30 minutes. The problem with that is the pizza was raw in the middle. The tipping weren’t put on the pizza with any kind of idea on how to layer a pizza. It looked like they Threw the toppings on and tossed it in the oven. The pizza sauce straight up tasted like they found it in the back of the fridge after a year or two. And what ever they are doing with the crust should just stop. It looked like they w... read more
Business response:
Hi Charlotte - Thank you for sending your feedback in, we are incredibly sorry for the state of your pizza. While the folded over crust is our signature, it sounds like it was too large and overall product quality was not up to standard. We have a all team meeting this week where product quality and specifications are being covered in detail to address the issues you've brought up. If you're willing to give us a second shot at making things right, I'd love to cover your next pizza. If you're up for it, send me a quick em... read more
I wish I could give 0 stars. We had terrible and disrespectful customer service. It was graduation weekend so as expected, Santa Cruz is busy so my party made a reservation. Despite having a reservation, workers pulled the table from us even although we were not finished- in order to accommodate for another large party that didn’t seem to have reservations. I’m honestly surprised they didn’t pull the chairs from underneath my grandparents since they pulled the table from them as well as my aunt, uncle and cousin. So my aunt,... read more
Business response:
Hi Marisa - Thanks for reaching out and letting us know about your experience, we are incredibly sorry for what happened and completely agree your tables should not have been taken from you. This is not the norm and we're having a tough time figuring out who you dealt with, do you possibly have the names of anyone or a day/time you were in? This will allow us to track down the right team members to follow up with and retrain. If you're willing to provide some additional information, please email me at slawrence@woodstocksc... read more
What happened to your quality? The crust was tough in you pizza and dessert. Your toppings are also skimpy. I think they want us to spend more on toppings but it doesn't explain crust. This has been my only pizza place. No more
Business response:
Hi James - Thanks for reaching out, we apologize for the disappointing pie. It sounds like a couple different things went wrong, we're not sure why the crust was tough or the toppings skimpy but are looking into it and retraining staff on topping amounts/distribution as well as double checking on dough recipes/handling. If youre willing to give us a second chance to make things right, we'd love to cover your next pizza. If you're up for it, shoot me an email at slawrence@woodstocksca.com with your mailing address and I will ... read more
Business response:
Hey Alex - We notice you gave us a 1 star, sorry for the poor experience. If you're up for giving us some additional feedback on what we could have done better, feel free to email me at slawrence@woodstocksca.com Thank you and sorry again - Sam
Waited for an hour for carry out. There were 2 guys that seemed to be the only people among a staff of about 30 that were actually doing anything. These guys were doing there best while others just wondered around doing not much of anything. Poorly managed!! The food may have been good if handled properly. With tip$70 (we had a drink while waiting) disappointing!! I own 3 high end restaurants and I rarely say anything negative about another establishment. Lot’s of good ingredients that just didn’t quite come together in a ti... read more
Business response:
Hi Karen - Thanks for sending your feedback in, we appreciate the review and apologize for your last experience. We have lots of newbies on the team right now and time efficiency has been an issue that we are working hard to improve. If you're willing to give us a second shot at making things right, we'd love to cover your next pie, if you're up for it, send me an email with your mailing address to slawrence@woodstocksca.com and I will get a coupon sent out to you right away. Thank you and sorry again - Sam
Took an hour for 2 pizzas and then one was cold wouldn’t recommend to anyone visiting unless you enjoy starving
Business response:
Hi Patrick - Thank you for sending your feedback in, we're very sorry for the long wait time. While it happens sometimes, you should always be given fair warning with an accurate wait time quote while placing your order, we apologize if this did not happen. We are also working to improve wait times and hope to see some major improvements here soon. Can you let us know what day/time you were in? This will allow us to follow up with specific team members. If you're willing to give us a second shot at making things right, we'd ... read more
Frequently asked questions about Woodstock's Pizza Santa Cruz
How is Woodstock's Pizza Santa Cruz rated?
Woodstock's Pizza Santa Cruz has a 4.4 star rating with 3,845 reviews.
When is Woodstock's Pizza Santa Cruz open?
Woodstock's Pizza Santa Cruz is open now. It will close tomorrow at 12:00 a.m.