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World Pet Travel
- Pet Transportation
- Garland, TX
About this business
Location details
1413 E Interstate 30, Garland, TX, 75043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:30 p.m. | |
| Tue | 7:30 a.m. to 4:30 p.m. | |
| Wed | 7:30 a.m. to 4:30 p.m. | |
| Thu | 7:30 a.m. to 4:30 p.m. | |
| Fri | 7:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedIn 2015 Angela and her team at World Pet Travel transported my late mother’s 13 year old schnauzer, Lotus, and Lotus’s constant companion, a young calico kitty, Missy, from San José, Costa Rica to Los Angeles. The entire experience... from the moment I called Angela 2 months earlier, to when they were picked up in Heredia, CR, to the moment I saw them in their crates at Delta Cargo in LA... was so incredibly PROFESSIONAL!!! Angela took care of every single detail! As part of the protocol, before I could be given my pets, I h... read more
RecommendedThe owner of this company is very professional. As we returned from abroad she was a wealth of information for us. Thank you!
Had a horrible experience with this company. My wife who is 6 months pregnant was happy at the beginning of the process as the pet travel agents seemed knowledgeable enough and told her repeatedly they would take care of everything including the vet appointment, the right cage to supply, the customs process, etc. We are experienced with moving pets from the US to Europe as I've been relocated several times. My wife is beyond stressed today as she has been dealing this week with all kinds of mistakes on their part and having... read more
Business response:
This person is not a client of World Pet Travel, nor have they ever been. Our credit card system does not allow anyone other than the card holder to charge additional funds. It is set up that way to protect our clients from fraud as well as our company. World Pet Travel is in compliance with the GDPR and CCPA Compliance laws to provide data protection and compliance for everyone.
Lack of Communication - Tossed Between Client Manager After Client Manager - Had to contact them several times to set up goal dates and get information. The only time they were consistent with contacting me was for payment. Please read other reviews this company is not worth the time or effort.
Business response:
Michelle Rose Facebook does not allow anyone to take down or do more than answer the person making the review. In response to your comment above, we attempted multiple times to reach you and work with you in an effort to meet your needs. A timeline of dates and processes required were sent the day after you hired World Pet Travel to assist you in moving your precious pet. When you refused to return one persons call others in our office attempted to reach you.I'm confused how this was seen as being tossed around as we were ne... read more
My husband and I were extremely disappointed and frustrated by the service we received. We hoped that hiring a pet relocation agency would alleviate stress during our move to Europe but WPT only caused more. 1. I was told by Shauna that an agent would meet us at the airport when our dogs arrived in Estonia. After I paid our deposit, I was informed that that was incorrect. 2. There were mistakes on the health documents that were emailed to our vet (which I noticed). 3. I emailed WPT with the completed documents from the vet ... read more
Business response:
Good afternoon/evening Michelle, Our apologies for not getting back to you on Friday when your email arrived. In honor of Good Friday and Holy Week, we were working with limited staff and hours so that everyone could spend time with their families. I understand how stressful a new assignment can be from my own personal experience so I do not take lightly news that any pet owner is less than 100% satisfied with the service provided by my company, World Pet Travel. For this reason, I greatly appreciate you sharing your tho... read more
I contacted them to give an estimate to ship my dogs to Costa Rica. They gave me an estimate but wouldn’t give me any flight information until I accepted the estimate and paid a deposit. I specifically said when I requested the estimate that I wanted to be able to be on the same flight as my dogs. I paid a partial deposit and then was told the chances of being on the same flight as my dogs would be slim and my dogs would probably be better if I was not with them. Before I signed the contract, my plans changed and would no... read more
Business response:
Jenelle Sharpley, we are very sorry that you feel we were deceptive in any way. Please allow me to explain again as we discussed on the phone. Booking pet travel is the same as booking human travel, it cannot be confirmed until paid for. We explained the best options for your travel given your specific needs of transporting multiple animals. You did not agree with our suggested travel plan even though it was explained, much differently than you stated above, that it was the best option for your multiple pet trip. The travel ... read more
I am so so grateful that World Pet Travel ended up having my girl Cali arrive safely - but, it was a very stressful time for me. Sadly, it took quite a bit of work on my part. Seems like each time I called someone had been let go, emails would go un-responded too, etc. My dog Cali did arrive safely.
Frequently asked questions about World Pet Travel
How is World Pet Travel rated?
World Pet Travel has a 4.2 star rating with 186 reviews.
When is World Pet Travel open?
World Pet Travel is closed now. It will open at 7:30 a.m.