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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They didn't send a bill until al.ost a year later then hit me with a 1500 bill. Their pads are way over priced and you can get the exact same ones from most physical therapy offices. Total rip off you can get a tens unit that works just as good for $25 don't waste your money and get ripped off!
Business response:
William , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Las personas de servicio al cliente son muy amables.
Business response:
Gloria, muchas gracias por tomarte el tiempo de compartir tu experiencia. Nos esforzamos por brindar un excelente servicio al cliente y nos complace saber que pudimos ayudarlo. No dude en ponerse en contacto con nosotros si hay algo más que podamos hacer por usted.
Have not received my zynex yet that y order ed
It helped me, if it’s dehydration, it worked!
Business response:
Margaritte , we are pleased we were able to assist you and to hear that the unit is effectively managing your pain. We appreciate you taking the time to share your story. Please don't hesitate to contact us if there is anything else we can do for you.
You policy seems predatory, you have a business policy that says " pay us up front then we will bill your insurance company and it does not matter how much your insurance company pays us we may or may not reimburse the customers money. You won't get the medical device pre-authorized. You seems like scammers it seems to me. All based on my interactions with your staff.
Business response:
Michael , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
They wouldn’t help me even though they had guaranteed payment.
Business response:
Hello David , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Customer service not helpful. Misinformed about the device cost and charges a lot of money to insurance company and once they pay. Then Zyynex reps states what insurance paid was only for supplies (4 pads or so) over $200 and the tiny device is over $350 and customer is responsible if insurance company doesn’t pay. My doctor recommended to use them. They also misinformed doctors on the process. I found out without insurance you only pay $250 for the device from another customer. Customer service left out several informatio... read more
Business response:
Thank you for your feedback Binu . We've reviewed your account and are attempting to reach you to address the issues you shared online. Patient satisfaction is important to us and we would like the opportunity to speak with you and resolve this. Please contact us at your convenience as we have not been able to get in touch with you. You can reach us at (800) 495-6670 or by email at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MST. We look forward to helping you.
I was very disappointed that the company wasn’t able to go through my insurances before shipping. I didn’t want the hassle of receiving it and my insurances not covering it and I would have to send it back. I feel as though this is their way of making money so I declined their services because most places get it approved before you can get it.
Business response:
Thank you for your feedback Kathy . It was a pleasure speaking with you today. We are glad that we were able to address your concerns regarding the billing process and reach a resolution on your account. Please don't hesitate to let us know if there is anything more we can do to be of assistance.
I purchased a NexWav product from Zynex to assist with pain and rehabilitation from a major knee surgery. Not only did I receive very little instruction or follow up on the product but I have been dealing with billing from Zynex for over 2 years post surgery. This company continued to send and bill me for products for over 1 year, including batteries that I never requested. They charged me and my insurance an astronomical amount of money without any consent or knowledge of the cost to me. Last year, after extensively dealing... read more
Business response:
Thank you for your feedback Caroline . We've reviewed your account and are attempting to reach you to address the issues you shared online. Patient satisfaction is important to us and we would like the opportunity to speak with you and resolve this. Please contact us at your convenience as we have not been able to get in touch with you. You can reach us at (800) 495-6670 or by email at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MST. We look forward to helping you.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.