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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I dont know who you are
Business response:
Thank you for your feedback Linda . We've reviewed your account and are attempting to reach you to address the issues you shared online. Patient satisfaction is important to us and we would like the opportunity to speak with you and resolve this. Please contact us at your convenience as we have not been able to get in touch with you. You can reach us at (800) 495-6670 or by email at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MST. We look forward to helping you.
Scam. My insurance covered my tens unit fine but I didn’t know they wouldn’t cover the monthly supplies. And why would they considering the outrageous costs? Seriously, $19 for a 9volt battery. $680 for electrodes which you can buy on Amazon for $11. And $360 a month for a useless membership that apparently only exists to make them money as it has no other purpose. I still have my supplies in their envelopes unopened but Zynex says they’re non-refundable. So I’m stuck paying hundreds of dollars for about $30 worth of stuff. ... read more
Business response:
Tyler , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
The woman that called CHRISTIANA was lazy in helpful couldn’t have cared less didn’t help to check my Medicare primary or emblem health GHI to get my tens - so I got nothing but Greif & gave up if u want to help me get my tens machine call me @ 631-871-8344 I’m over 65 & disabled - u should get rid of CHRISTIANA since she is not an ASSet to your company - thanks Sharon K
Business response:
Sharon , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Representative did NOT inform me of any charges when setting up delivery of product. I was under the impression that unit would be paid by insurance. Wasn't until i received a bill in the mail that I knew i had to pay, after receiving my equipment. Sent it back immediately and was charged for prorated usage. Poor service and would NOT recommend for this reason.
Business response:
Thank you for providing your feedback and letting us know about this issue, Donnie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Zynex Medical
The only bad thing is the salesperson didn't listen to me for the reorder and kept sending the supplies and ran up a big bill and he said the insurance company approved the machine and it was not covered. So when I got the bill I called, the company did research and played the recording and heard that I said I would call when I needed more supplies. But I still had to pay and I think that's not right. I am not happy with the company for that. Brenda Burton
Business response:
Thank you for your feedback Brenda . We've reviewed your account and are attempting to reach you to address the issues you shared online. Patient satisfaction is important to us and we would like the opportunity to speak with you and resolve this. Please contact us at your convenience as we have not been able to get in touch with you. You can reach us at (800) 495-6670 or by email at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
I received a bill after continuing to receive product I had asked and told my area guy I could not use due to brain surgeries so I didn’t need supplies, as I was not allowed to use my unit after the first 2 times I used it and still not cleared to use it 7 months later. I called the company directly where I was help fulled and professionally.
Business response:
Tessa , we are glad to hear that our representative was able to provide outstanding and personalized service for you. We truly appreciate you taking the time to share such great feedback. Please don't hesitate to let us know if there anything more we can do.
I really like the product, I was scammed by the physical therapist into paying for it. It is totally her fault for not getting it prescribed by a doctor.I think she pretended to be a doctor when she ordered it from your company. Anyway I an paying for it. I had a fractured tailbone.
Business response:
Hello Karen , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
This is a scam! Was told that insurance would cover 100% and then four months later, I get a bill for almost $200. They did say I could return it but since I have had it for four months I would still owe $45-$50. If I would have gotten the invoice sooner than four months, I would have sent it back right away. Feels like a big scam to me. Also they list and billed the insurance company almost $2000 and insurance paid $55
Business response:
Thank you for providing your feedback and letting us know about this issue, Trent. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Zynex Medical
Communication is disgusting - no reps EVER follow through or return calls - NO follow-up
Business response:
Thank you for your feedback Morrene . We've reviewed your account and are attempting to reach you to address the issues you shared online. Patient satisfaction is important to us and we would like the opportunity to speak with you and resolve this. Please contact us at your convenience as we have not been able to get in touch with you. You can reach us at (800) 495-6670 or by email at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.