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3 Men Movers
- Transportation Services
- Houston, TX
About this business
Location details
6805 Sands Point Drive, Houston, TX, 77074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Complete disaster of a company! I highly don’t recommend. They are very dishonest company and train their movers on how to respond when they break items. They broke our 70 inch TV because one of their movers hurt their shoulder and knocked his elbow into it. They claim it was poked by a pencil. We were given a $100 credit for a $1,000 plus TV. I expected more from a “reputable” company but that is my fault when dealing with a moving company. They are all crooks!
Business response:
Hi Jake, We are disappointed to hear about your experience but thank you for working with us to address your concerns. We understand that, unfortunately, claim amounts won’t always be to everyone’s complete satisfaction and we deeply apologize for any inconvenience or disappointment in your experience with us. Please email us at reviews@3menmovers.com or call us at 713-333-6683 if you have anyfurther questions regarding your claim. 3 Men Movers
We’ll I have seen Several of your movers drinking on job hours I won’t hired you’re company the go eat and drinking alcohol
The people they working g fir them are thieves, they stole my diamond cross necklace they stole my rope chain and they stole my son’s rope chain, FTP
Business response:
Hi Ronnie, We take accusations like this extremely seriously. We are unable to locate a customer account under the name Ronnie Rodriguez. Can you please direct message us or email Reviews@3menmovers.com with the information your move was booked under so we can follow up with this immediately? Thanks so much. Regards, 3 Men Movers
HORRIBLE CUSTOMER SERVICE—I emailed twice (12/30) and (1/2) regarding damaged furniture and items left on the two moving trucks. The movers wouldn’t let me see onto the trucks and had me sign the contract on their phone in my house as they crowded around me without masks on despite my request they wear masks in my house. I also had specific complaints (unpackers needing constant supervision) and have yet to hear back—no call back, no email back, absolutely no response. They are eager to respond to book the move but totally i... read more
Business response:
Hi, Katherine We are so sorry to hear you had anything less than a wonderful moving experience with us! Please know that it is against our COVID-19 policies for any crew members to not wear masks. These are rules affirmed by a contract—not optional—and we expect everyone to follow them so that you’re safer and comfortable in your own home. That said, your experience is deeply concerning and we have our Operations team looking into this now. It seems we also dropped the ball on initiating your claim. Please note that we’ve ... read more
Booked and confirmed over a month in advance. On our scheduled move date they kept pushing our time back. Called the Houston office and they GUARANTEED our movers would be there. Around 1 the movers called and said they were out of plastic??? (Another excuse). At 4:45pm on our GUARANTEED move date after hours of being delayed the movers actually called and said that his guys were tired so they are canceling. I call the Houston office and they say to give them 20 minutes so they can call the movers that already cancelle... read more
Business response:
Hello Matt, Thank you for your feedback. Our goal is to solve every concern with a reasonable resolution, but sometimes that doesn’t happen to the satisfaction of either party. Moving day should be a smooth experience—not stressful. So, we are truly sorry to hear that your standards and expectations weren't met at any time throughout your experience with our company. We did void the transaction and although we have no control over when you will receive it, we expect that your bank will process it within their standard re... read more
You guys suck and ur company sucks you guys should hire ppl that actually looks at the rode when they drive idk which one of your drivers who lives at 8520 pitner rd idk what apartment but they like to drive and look at there Phone while still being inside the apartment if I didn't call my kids she would have gotten runed over by ur driver she was all ready half way to the other side and here comes ur driver in full speed looking at there Phone if ur going to let ppl drive ur company car make sure they don't give u a bad n... read more
Business response:
Oh no, Daniela! I'm sure that was a very upsetting experience for you. Please know that we take accusations like this extremely seriously. While this does not reflect on our company's service, such behavior behind the wheel and in a residential area, no less, is totally unacceptable. Since you don't have a customer account, can you please email our Customer Service Manager at carla@3menmovers.com? Please include the address and the day this happened so we can pin do... read more
My formal dining room chair arms were scratched. I saw why when they unloaded them. The chairs were stacked on top of each other with no blanket or wrap. Plus, one or two of my daughter’s Disney collection pin necklace was missing from her dresser. The movers new it was there because I asked them to leave them in the drawer. After they unloaded, I looked in her dresser and there was only one necklace. Your movers took my little girl’s first necklace with 14 Disney pins on it. I sent an email in August 2020 and am still wait... read more
Business response:
Hello Alicia, We take accusations like this extremely seriously and if you've already sent an email, it seems we dropped the ball. As the Social Media Team, we are unable to locate a customer account under your Facebook name. Can you please email our Customer Service Manager at oscar@3menmovers.com? We’ll need the full name and the email address/phone number 𝘂𝘀𝗲𝗱 𝘁𝗼 𝗯𝗼𝗼𝗸 𝘀𝗲𝗿𝘃𝗶𝗰𝗲. This information will help us investigate... read more
3 Men Movers promised their movers would pack up our stuff in our moving vehicles with adequate packaging, bubble wrap, blankets, and other necessary protection to ensure our good arrive in good condition. But, during the pack, the movers actually refused to use any protective packaging after being asked at least 6 times to do so. We believe this was done to save money and increase the profit margin on the move. In turn, we sustained $7100 in damage that the unpacking moving company is willing to testify is a result of "poor... read more
Unfortunately, as subject matter experts they offer no clear communication on their processes leaving you facing challenges, they are no better than any other moving company to lift loose items, they are just wrapped in a shiny overpriced wrapper. If you use them, be sure to interrogate their services properly, they decided to take the longest possible commute route on the trip charging an additional 1.5 hours while keeping me waiting for nearly 1 hour. Yes, there was some rain, but it does not excuse the fact that they too... read more
Business response:
Thank you for your feedback, Paul. We're truly sorry to hear that your standards and expectations weren't met at any time during your experience with us. Our goal is to resolve every claim at a reasonable amount that’s within state law and also satisfies each party. While we always follow state mandates, unfortunately, it won’t always be to the customer’s complete satisfaction. For verified claims of damages by our movers, we offer the maximum of $0.60/lb per state law. (Please note that this isn’t the same as the ful... read more
Frequently asked questions about 3 Men Movers
How is 3 Men Movers rated?
3 Men Movers has a 4.8 star rating with 8,267 reviews.
When is 3 Men Movers open?
3 Men Movers is closed now. It will open at 7:00 a.m.