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3 Men Movers - Austin
- Transportation Services
- Austin, TX
About this business
Location details
1005 Congress Ave, #151, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
They damaged my brand new hardwood floors and when I filed a claim per their request they told me that I had to pay for the floors to be repaired first and then maybe they would consider my request for the claim after I repaired the floors. On the day of the move the driver solicited a tip and when I gave him one, which I would have anyway, he asked me "don't you have cash?".. I work for tips and would never say this. I told the guy that I spoke to about this and he just repeated his scripted speech and told me to repair the... read more
Business response:
Hi Julie, We're sorry to hear about your recent moving experience. Part of our Movifesto is that, We respect that your home is sacred. So breaking anything and not being forthcoming about it is an unacceptable standard for us. Please note, That your claim is still under investigation and we are currently working on a solution. We deeply apologize for any inconvenience or disappointment in your experience with us. Sincerely, 3 Men Movers
I’d advising staying away from this company. They do not practice good business ethics. I had a move scheduled 5/21/2019 at 9:30am. The movers did not show up till 9:58am and claimed they had the wrong address. They had a phone that they rushed me through signing the documents because of being behind schedule. I was moving into a high rise downtown and you have to reserve the elevator for moves and you’re only giving a block of time. Luckily I was able to extend my block of time so it was a huge issue but still should not of... read more
Business response:
Oh no, *******We pride ourselves in being on time, so I sincerely apologize for the late start. The crew was confused with the address, but that's not an excuse and you're right, it could have really disrupted blocking off the elevator and we got lucky. Regarding the TV, we just got off the phone with our Operations Manager that you spoke with about an hour ago. He told us that you let him know that you did physically help unbox the TV. Please know that the $0.60 per pound policy is something that all moving companies in Tex... read more
Don't use this company! I used them based on a prior positive experience. On the second move, after careful instruction on how to move a valuable item, they seriously damaged a family heirloom that cannot be replaced. The heirloom is a solid piece, not fragile, and they had to drop it pretty badly to have been broken in multiple pieces. The movers were deceptive in hiding the damage under a blanket. I discovered it a few days later. 3 Men Movers customer service treated me horribly. They tried to discourage me from pursuing ... read more
Business response:
Hi ******-we are sorry that something that was so valuable and irreplaceable was broken. We are researching further into this with our team and will be in touch with you on Tuesday. Sincerely, Melissa
A horrible experience, as during the move, Norma from the 3 Men Movers office called me in the midst of all the work and trying to coordinate the movers, and threaten to "stop" the move, as she thought it was raining, and when my demeanor became irritated at the thought of a stop in the middle of the move she said she didn't like the tone of my voice, as I sounded stressed.....REALLY??? I was in the process of moving and trying to concentrate on getting the job done right and imagined what would happen as the movers had abou... read more
Tried to charge me for expenses that I did not approve. They did not show the proper charges on the invoice, which was not provided to me until I requested it. It was painfully excruciating trying to deal with their deception.
Business response:
Thank you for giving us the opportunity to refund the charge and rectify the situation. We would like to apologize once more for the inconvenience that you experienced due to the charge not being mentioned beforehand. The issue was addressed with the agent so that it does not happen again. Although the mistake was not intentional, transparency is a practice that we hold in high regard and we have taken measures to ensure that all our clients are provided with all information regarding costs and fees.
Frequently asked questions about 3 Men Movers - Austin
How is 3 Men Movers - Austin rated?
3 Men Movers - Austin has a 4.8 star rating with 1,069 reviews.
When is 3 Men Movers - Austin open?
3 Men Movers - Austin is closed now. It will open at 7:00 a.m.