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50Floor
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
$15,000 for 1700 sqft. By far more expensive than Empire and I've had such a horrible experience that I'm shaking I'm so livid. The sales guy gave me the same spiel he gave when he gave me a quote at another house. He's one of the owners, shouldnt even be doing sales calls but they're sooo busy. A seam appeared in the middle of my living room over the first week. It took forever to finally get them out to look at it. The woman on the phone told us we must have done something to it. They came out and said it was a manufactu... read more
Business response:
Hi Lynn, Thank you for taking the time to share your experience on this platform as well. We’re sorry to hear about the issues you've encountered and understand how upsetting this situation has been for you. Please know that our team is actively looking into your concerns to make sure they’re fully addressed. Our goal is to provide quality products and service, and we’re committed to following up on your flooring concerns, including the seam and installation details. We’ll be in touch as soon as possible with further upda... read more
Nothing done right about my flooring installation. Worst experience ever. Embarrassed to even have guests come into my home. Wish I could upload pictures to show the horrific job.
Business response:
Good day Mrs. Cowan, our sincerest apologies for any inconveniences prior to Corporate involvement. Please reach out when able to discuss, thanks ma'am! Dana T. Mason Sr. National Customer Experience Manager 50Floor, LLC 30000 Millcreek Avenue Suite 300 Alpharetta, GA 30022 D: 678.961.2476 dmason@50floor.com www.50floor.com Empower Exceptional Experiences Everyday
We were overcharged over $900 by the installer when he went to collect our final payment and 50floor refuses to return my calls to make it right. DO NOT USE THEM.
Business response:
Hi Kris, Thank you for bringing this to our attention. Our records indicate we have spoken with you directly and are currently working to correct the issue. We apologize for any inconvenience this has caused and appreciate your patience as we resolve this matter. Respectfully, 50Floor
I am so unhappy with 50 Floor! They installed my white oak hardwood floors and were supposed to finished the process with a sealant that did not alter the color and was not shiny. After the installers were gone and the floors dried, the floor color turned to a yellow/orange color and were shiny. After many conversations they offered to split the cost of having my floors sanded. When I agreed, they have never returned my numerous calls. I can’t believe I have all new floors that are not what we agreed upon and I cannot beli... read more
Business response:
Hi M Nevin, We apologize for the experience you had with our services and want to thank you for bringing this to our attention. We see you have spoken with your local market and schedule an appointment for 2/26. Thank you again for your review. Respectfully, 50 Floor
We had carpet and hard flooring put in. They did a lot of damage to the walls. Left trash in our kitchen sink, behind the refrigerator, under our stove and on our front porch and yard.. Used our kitchen towels to wipe up water and grease. Did not install the quarter round properly, and the nails for the trim between the carpet and hard floors, at sticking up - not flush with the trim. Have cut our feet on the nails a couple of times. When they did the sanding in the kitchen, they did not cover anything with plastic. There ... read more
Business response:
Hi Kathy, We apologize for the negative experience you had with our services. We take customer feedback seriously and will investigate the issues you mentioned. Your review has been forward to our management team for their immediate attention. Respectfully, 50 Floor
Salesman put in the wrong carpet color for me. This delayed me getting my order! I wanted the carpet put in before my daughter's College Graduation Party. Because of this error, it was not done on time. My guest arrived to both sets of my steps of wood! I was very embarrassed! It took me calling more than several times to get this matter rectified. And for 50 Floor to reorder the correct material.
Business response:
Dear Sherrie, Thank you for bringing this matter to our attention. We are truly sorry for the inconvenience you experienced with your carpet order. We understand how important it was for you to have it installed before your daughter's College Graduation Party, and we sincerely apologize for the delay and the embarrassment it caused you. We have taken note of your concerns and will use them as an opportunity to improve our customer service. Thank you for bringing it to our attention, and we appreciate your feedback. Our tea... read more
Installers were in a pretty big hurry to get away. Could have done a better job moving heavy furniture back in place. Overall did a good job on carpet installation and cleanup.
Business response:
Greetings Wayne, Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you were overall satisfied with our carpet installation and cleanup. We apologize for any inconvenience of not properly placing heavy furniture back in its place. This is certainly not the level of service we strive to provide. Rest assured; we will address this matter with our team to ensure it doesn't happen again in the future. If there is anything else we can assist you with or if you have any ot... read more
The floors are great. Once the crew left and I started putting my things back I realized how much they did not clean, they scratched both of my bed frames up and moved things they were not supposed to touch.
Business response:
Dear Crystal, Thank you for taking the time to share your feedback with us. We are pleased to hear that you are happy with the floors installed by our crew. However, we sincerely apologize for any inconvenience caused by the cleanliness and handling issues you experienced after their departure. This is not the level of service we strive to provide to our customers. Please feel free to give us a call at 877-503-5667 if you would like to discuss your concerns and work towards resolving these matters. Once again, we apolo... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.5 star rating with 2,280 reviews.
When is 50Floor open?
50Floor is open now. It will close at 9:00 p.m.