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50Floor
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
50 floor charged me over $8,000 for flooring. One year later, it is cracked in multiple places. They blamed the manufacturer for poor quality and tried to file a claim with them. The manufacturer blamed them saying the cracks occurred due to poor installation. I have the letter from the manufacturer. It took 7 months of constantly calling them wasting my time to get it fixed. After 7 months, 50 floor is asking me to pay over $700 so they can fix the problem they caused but they are unwilling to replace the flooring so it wi... read more
Very disappointed and unsatisfied with this company. Many miscommunications between the workers, the managers, and the salesperson. Was told the company would stain the baseboard strips if we bought the stain. Nope! The worker told us his boss needed to pay him more if they wanted him to stain the wood. Who knew stain was like brown super glue? Not me, so even after a literal hour of trying to get the stain off I’m still covered in it. Also, I’m not a business. I’m not a professional flooring company. I’m not set up to st... read more
Business response:
HI Mollie, We’re very sorry to hear about your experience and truly appreciate you taking the time to share this detailed feedback. We understand how frustrating miscommunication can be, especially during a large flooring project, and we apologize for any inconvenience this caused. Your comments have been forwarded to our management team for review so we can address the concerns you mentioned and reinforce our commitment to clear communication and high-quality service. At 50 Floor, we take pride in providing professional... read more
After a nightmare installation. I've been trying to get 2 areas where the floors came loose. (Only 1 year old) Been trying for a month. Ebony doesn't return phone and emails along with her boss. A guy called me last week. Was stupid and believed him when he said they would be by today to fix. Called and texted him with NOTHING. I guess I'm going to have to call every day and hope this will help to get them to fix the floors as they are getting worse with each day. Rochelle Morris
I won't go into the NIGHTMARE of the installation of floors. A year later, on 9/24 I started calling the company to come and fix 2 floor boards. I left multiple messages/emails with Ebony. She never responded to me and then called her boss. A guy finally called me back on 10-14 and I trusted him stating someone would come today to fix them. Yesterday, I texted since he said he would call to confirm and never responded. I sit hear WAITING and HOPING someone will be out to come and fix the flooring. Otherwise, I'll st... read more
50 floor’s workmanship, business practices, and communication are so incredibly terrible that I would advise any homeowner to run FAR away rather than doing business with 50 Floor. I am sharing our experience to warn fellow homeowners. Their national manager- Dana Mason as well as the SCG branch manager- Broc Stradley, do not care about appearance or quality workmanship and 50 floor installation warranty is entirely worthless. They started installation in October but did not finish installation until February. Their subcontr... read more
Business response:
Hi Samantha, We regret to hear that your experience did not meet expectations. Customer feedback is important to us, and your concerns have been escalated to our corporate management team for further review. We understand this has been a frustrating situation and appreciate you taking the time to bring it to our attention. Respectfully, 50Floor 877-503-5667
The flooring is beautiful, however, the molding is not professional in several areas. The technician came back yesterday to finish the molding which was never installed, however, the appearance in his cuts were poorly done. My neighbor had wood flooring installed, and her finished floor is beautiful throughout the entire job, to include all molding that done. I am not asking for any refund, just that they come back and install the molding more professional than once it currently looks like. Regina Jett
Business response:
Hi Regina, Thank you for sharing your feedback with us. We appreciate your honesty. We apologize that the molding installation did not meet your expectations, and we regret any inconvenience this has caused. Your satisfaction is important to us, and we value your feedback as it helps us improve our services. If there is anything else you would like to discuss or if you have any further feedback, please feel free to reach out to us directly at 877-503-5667. Thank you for bringing this to our attention. 50Floor
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 206 reviews.
When is 50Floor open?
50Floor is open now. It will close at 9:00 p.m.