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50Floor
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Well the review I posted over 4 weeks ago with my damaged floor has still not been addressed. It has gone on over 6 months now and my floor has still not been repaired. All I keep hearing is we are sorry we have no one in the area that can fix it etc etc I wonder how C level management would feel if this was their home? I will never recommend to anyone else to use this company and I sure hope the friend I did recommended to use you does not have the same experience with customer service and satisfaction. The Bational Directo... read more
If I could give 0 stars I would. I spent over $10k getting my floors done. I was first under the impression that I would be getting the lock in vinyl plank. When the contractors arrived and began working I saw that they were using a glue down vinyl. When calling the manager to try to get clarification on the flooring I was met with a bad attitude as if I were bothering him. Nevertheless I allowed them to use the glue down because they already removed all the carpet and tile. I was sold on the fact that this flooring had a l... read more
So I am posting again my recent communication or lack there of with getting our flooring problem resolved This problem has been going on since Oct or Nov of last year and the customer service and getting our floor repaired has been a disaster Below is the response from the National Customer Service Mgr and continued excuses as to why our floor has not been repaired for going on over six months now. Thanks for your time and patience Schindler family, I'll be in touch as quickly as possible. We haven't received the quot... read more
Installation team and communication was the worst experience I have ever encountered. Was supposed to be done in one day, but took 4 and still trying to resolve issues. Subcontractors were the worst. Smelled some funky stuff while they were in our vacant condo. And they cut and left lots of shavings and dust everywhere, smugged up our newly painted place. And left quarter round unfinished and lots of gaps in doorways. Very very disappointed and of course hard to get a hold of John since he was out of town. Gabriel sal... read more
Business response:
Hi Connie, We are truly sorry to hear about the experience you had with your flooring installation. This is certainly not the level of service we aim to provide at 50 Floor, and we sincerely apologize for the frustration and inconvenience you’ve encountered. We see that you have been in contact with John, who is scheduled to do a walkthrough on Thursday to review all outstanding concerns. We appreciate you bringing these issues to our attention, as it helps us ensure that we address everything properly and maintain the hi... read more
Install team damaged multiple areas of my walls. Management has been incredibly difficult to work with in remedying the situation. I have submitted multiple tickets, left multiple voicemails, and no reply. Incredibly frustrating to work with, and would not recommend anyone use 50Floor based on the experience I have had.
Business response:
Hi Peter, We’re very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. What you’ve described is not the level of service we aim to provide. A member of our National Experience Team from our corporate office will be reaching out to you directly to review the concerns you’ve shared and ensure your case receives the proper attention. We appreciate you bringing this to our attention and giving us the opportunity to look into it further. Respectfully, 50Floor 877-503-5667
50 floor charged me over $8,000 for flooring. One year later, it is cracked in multiple places. They blamed the manufacturer for poor quality and tried to file a claim with them. The manufacturer blamed them saying the cracks occurred due to poor installation. I have the letter from the manufacturer. It took 7 months of constantly calling them wasting my time to get it fixed. After 7 months, 50 floor is asking me to pay over $700 so they can fix the problem they caused but they are unwilling to replace the flooring so it wi... read more
Very disappointed and unsatisfied with this company. Many miscommunications between the workers, the managers, and the salesperson. Was told the company would stain the baseboard strips if we bought the stain. Nope! The worker told us his boss needed to pay him more if they wanted him to stain the wood. Who knew stain was like brown super glue? Not me, so even after a literal hour of trying to get the stain off I’m still covered in it. Also, I’m not a business. I’m not a professional flooring company. I’m not set up to sta... read more
Business response:
HI Mollie, We’re very sorry to hear about your experience and truly appreciate you taking the time to share this detailed feedback. We understand how frustrating miscommunication can be, especially during a large flooring project, and we apologize for any inconvenience this caused. Your comments have been forwarded to our management team for review so we can address the concerns you mentioned and reinforce our commitment to clear communication and high-quality service. At 50 Floor, we take pride in providing professional... read more
After a nightmare installation. I've been trying to get 2 areas where the floors came loose. (Only 1 year old) Been trying for a month. Ebony doesn't return phone and emails along with her boss. A guy called me last week. Was stupid and believed him when he said they would be by today to fix. Called and texted him with NOTHING. I guess I'm going to have to call every day and hope this will help to get them to fix the floors as they are getting worse with each day. Rochelle Morris
I won't go into the NIGHTMARE of the installation of floors. A year later, on 9/24 I started calling the company to come and fix 2 floor boards. I left multiple messages/emails with Ebony. She never responded to me and then called her boss. A guy finally called me back on 10-14 and I trusted him stating someone would come today to fix them. Yesterday, I texted since he said he would call to confirm and never responded. I sit hear WAITING and HOPING someone will be out to come and fix the flooring. Otherwise, I'll st... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 233 reviews.
When is 50Floor open?
50Floor is open now. It will close at 9:00 p.m.