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8x8
About this business
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.
lightspeed, reliable great tool to work, work everywhere and the most important one, the quality of this product.
Flexibility! We love it that it is so easy to do anything. Need a number in Australia? Done. Need to swap out a physical phone for another one? Done. Need a hunt group for inbound calls? Done. Technical support is always helpful and they work hard to make sure we are happy. Finally, we love it that 8x8 is constantly upgrading features and services behind the scenes and we get to enjoy these new capabilities now. If we had a dedicated phone switch we could never do these things. Thanks 8x8!
The ability to access calls away from the office and the clients doesn't know the difference. Very intuitive to use.
8X8 has the best customer service representatives that I have encountered. They are not only eager to help with the problem at hand, but they ask and really go out of their way to answer any other questions. We love the control that we have and the automatic forwarding in the event of internet failure was a life saver when the Router we had went down during a busy work day. 7 hours later, the boss was still relaxed in that he knew the calls were still getting through. I am very happy that we have 8x8 on our side now!
I was with a previous carrier that was not compatible with my internet provider. It was very difficult to deal with not having phones working properly when I was opening a new business. I called around for new providers and 8X8 was the most understanding with working with the provider and getting the equipment needed to work. It has been over 1 year since the switch and I have never gone without coverage. I love the capability of working on the go as well with the 8x8 app. I am able to have people call the office and goes au... read more
The service. VoIP is VoIP. Verizon gives it, comcast gives it 8x8 gives it. But where I have said dozens of times is how much I love the 8x8 service. Their call centers are staffed with knowledgeable people who are easy to understand. They may use scripts but I can't tell. I never have to fight to be escalated if the problem is beyond the person I am talking to, they suggest it. I get call backs and confirmations on everything working. Even when they had a major outage due to something outside their control the people I talk... read more
I enjoy having seamless access to our in office phone system while I'm out in the field. Using the iPhone app as well as the web interface (when at a customer's site with poor cell service) has proven critical to delivering the level of support our customers have come to expect from our company.
Because old habits die hard, it was important to know that the basic user experience was going to stay the same when using desk phones keeping the high level of familiarity when we signed on with Packet8 10 years ago. It made the transition seamless. I also have to say that each and every employee loves the visual voicemail, it is so easy to keep current with voice messages not only in the office and when working from home but especially for those employees who travel. I also have to mention, our accountant is crazy about th... read more
We love the ease and simplicity of using 8 x 8, we love it so much we just ported all of our numbers from the competition to 8 x 8. We are going to be an 8 x 8 lifer :)
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.9 star rating with 3,525 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.