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A-1 Self Storage
- Self Storage
- National City, CA
About this business
Location details
3200 National City Blvd, National City, CA, 91950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Very friendly and helpful staff. Process to rent unit is quick and made easy. U need your own lock but you can purchase it from them. They have secured access and alarms in the halls just in case someone tries to break in to your unit, but it would be nice to have cameras in the halls as well for extra security. The inside of the unit is kind of old and dirty, and a heads up in the contract it states they aren't responsible for any damage, theft, flood, VERMIN. But other than that they have good deals for monthly rents and a... read more
Business response:
Kathrynne, thank you. We appreciate your feedback! We'll take a look as we were quite disappointed to hear that you didn't find the unit spotless. You are correct about the contract and that is quite standard for all storage facilities. We do however go above and beyond in our attempts to make sure nothing bad happens with the alarms, secured access and monthly pest control.
They don't inform you that if you leave your lease early and have a remaining balance that you don't get it back. Front doors also stay open at night sometime letting homeless people wonder inside.
Business response:
We're sorry to hear you're dissatisfied, Fred C.. We'd like to discuss your experience with you but based on the information in your review we can't find any account associated with you. Please email us at social@a1storage.com with your contact information, so that we may further assist you.
Super convenient location and the staff is SUPER friendly! Grabbed my unit online in less than 5 minutes..came into the location and was out the door in another 5. 10/10 recommend
Business response:
Vanessa, we are so happy to read such a great review about A-1 Self Storage! We're glad the online rental process went so well and of course, it's always good to be able to pass on kind words like yours to the staff.
The first thing that caught my attention was the customer service of the front desk and how cordial they were. Graciella is amazing and answered my questions, showed me the location of my unit. It was such a pleasant visit. I recommend A1 storage here in National City.
Business response:
We're so glad to hear about your positive experience, Katherine! Thank you so much for sharing. We'll be sure to forward your kind comments to Graciela.
We received the best service from Ray at this self storage location today. He was so helpful and showed us different units. Helped us decide which unit would be best for us financially. I called him ray of sunshine!
Business response:
Thank you so much for sharing, Kathy! I'll be sure to forward your kind comments to Ray. I know it will brighten his day!
Decided to pick up a second unit here. Garciela was amazing at finding me the perfect size unit for all my things. She gave me a great deal for this until . We walked back to the office where Ivonna help gather my info and got me a lock and keys for this unit. Thank you A1 storage for the Elite service!
Business response:
Alexander, thank you for your kind review; we are happy to pass along your comments to the team here at A-1 Self Storage!
A1 Self Storage met and exceeded our family's expectations in all ways. With the Coronavirus pandemic raging, I had to find a storage solution from Boston for my father in San Diego. Both the central staff and the National City staff were incredibly helpful, responsive and professional - the central staff helped me find the best location, and the National City staff were there to answer all questions and made the moving/storage experience painless. The online options for payment and account management are clear and straightf... read more
Business response:
Thank you so much, Charlotte. We value your business & appreciate that you've taken the time to share your storage experience. It is great to hear our team was so supportive. Your kind comments will brighten their day!
Weekday staff was very short and rude. Had to take our business to National City Storage just for some customer service.
Business response:
We're sorry to hear you had anything less than a 5 star experience, Andre. We'd like to discuss your experience with you. Please email us at social@a1storage.com, or send a private message, with your contact information, so that we may further assist you.
The place is amazing clean secure Graciela was so helpful and the prices are so reasonable I am so happy I was so scared to find anything that wasn't clean or not secure and price is reasonable and unbelievable they are doing an outdoor phone to protect from virus. Thank you!!!
Business response:
Welcome to A-1 Self Storage, Jay! We strive for 100% satisfaction, and it is great to see you had such a positive experience. We will gladly pass along your kind comments to Graciela!
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.7 star rating with 236 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open tomorrow at 9:00 a.m.