Ace-Robbins

4.6

Propane
Tunkhannock, PA

About this business

Home ServicesPropane

Location details

4022 E Tioga St U.S. 6, Tunkhannock, PA, 18657, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 4:00 p.m.
Tue	8:00 a.m. to 4:00 p.m.
Wed	8:00 a.m. to 4:00 p.m.
Thu	8:00 a.m. to 4:00 p.m.
Fri	8:00 a.m. to 4:00 p.m.
Sat	Closed
Sun	Closed

4.6213 reviews

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Megan Donovan

4 years ago

We were forced into using Ace Robbins when Verbryk closed. Ace Robbins is saying we owe Verbryk a balance. We do not. We were required to pay Verbryk before they would deliver to us. A fact Ace Robbins is aware of as they told us we could not get a delivery from them because we were COD with Verbryk. Hmm. How then could we possibly owe Verbryk money? We provided proof of payment to Ace Robbins. However, they ignored it unbeknownst to my MIL who was forced to pay the "balance" in addition to the cost of fuel. Ace Robbins tol... read more

Business response:

When the owners of C. S. VerBryck Inc. sold their business to us, they trusted Ace-Robbins to iron out any wrinkles as we took over their customers’ deliveries and service. We’re sorry we got off on the wrong foot, but we want to assure you that this was simply a billing error, no more, and no less. After you contacted us, we asked VerBryck to check your account records again. That’s when they told us they had made an error and your billing statement was incorrect. We have been attempting to reach out to your mother-in-law... read more

Debra Cary

Recommended

7 years ago

My 89 year old father called because the red lock light was on and his washer wouldn’t work. The first words out of the persons mouth was this will cost you $68.00. A more customer service response would have been just hold the button for 3 seconds and it will unlock. I guess the person who answers the phone doesn’t know anything about washers. I feel my father was ripped off, and taken advantage of. Maybe it was his age.