Premium Cabinets, Oceanside on Houzz
7 years ago
02/29/2016, 12:12 PM
There are flooring stores everywhere! The hard part of shopping is finding a company that has a reputation for taking care of customers and offer quality product at reasonable prices.
We had a nightmare of a situation about 2 years ago. We searched everywhere for flooring and finally found a place with flooring we liked, we felt it was a fair price for it, so we made the purchase and used their installers to put it in.
Fast forward 10 months later, we came home from work one day and could not open the front or back door. The flooring had "barreled" upward and blocked the doorways. This was a solid wood floor that was specifically to be glued down. Immediately we found that the flooring was installed improperly and the store that sold it to us said it was our fault and that we had misused the flooring. Ridiculous. Keeping it brief we took them to small claims court and easily won a refund, but only on the flooring cost, you never get the labor costs back.
Fast forward again (the case took 8 months!) and during the case we began searching for a flooring store that could take care of the task of installing correctly, and standing behind their product.
Silly us, we overlooked that Action Flooring and Carpet was only a mile away from our home. While getting a car wash next door we walked in and me Dave and Kany (Kenny). We filled them in on what we were going through with a competitor and just as you'd think they were blown away that a customer would be treated this way. We made a point of telling them that the affordability of paying for floors out of pocked without the payment from the small claims case was going to be a challenge for us. At no point did either of them push to close a sale on us. They knew that when we were ready we'd let them know, and we did.
We chose beautiful distressed flooring for our casual beachy home. The guys were organized, clean, and in a day and a half correctly installed the nicest flooring we've ever seen in any of our homes.
Kany checked in with us a day after to make sure everything looked good and we were happy, but more important he checked in a couple months later to make sure everything was holding up, that the quality of the installation was good, and that we were totally satisfied. I was really impressed with their approach to after the sale and have even added it to my work to make sure our customers know how important it is to keep tabs on the quality of product and service.
Outstanding job, and not only would recommend people use them, but have already referred several friends and customers their way, and guess what? They're beyond happy with Action Carpet and Floor too!
thank you to Dave and Kany for making our experience a great one!