This profile has been claimed by the business owner or representative.
Alert 360 Home & Business Security Wichita
- Security Systems
- Wichita, KS
About this business
Location details
625 South Anna Street, Wichita, KS, 67209, United States
Get directions
Been with them for 7-8 years. Just moved recently and had great customer service upfront with Stacey in sales. Also, installation tech Alex was very experienced, knowledgeable, & polite as well. Thanks for helping me sleep better at night!
Business response:
Thank you for sharing your experience, Bill. Customer service is incredibly important to us, and I'm happy Stacey & Alex provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Technician (Ben) arrived on schedule and was very through making sure firmware was up-to-date, replaced battery, and performed tests to confirm system was working as designed. Overall great service!
Business response:
Thank you for sharing your experience, Oswaldo. Customer service is incredibly important to us, and I'm happy Ben provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Austin was very calm and helpful. He was prompt and apparently knowledgeable because he fixed what was wrong.
Business response:
Thank you for sharing your experience, William. Customer service is incredibly important to us, and I'm happy Austin provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The technician was knowledgeable and friendly. He answered all of my questions and performed the services needed in a short period of time. Excellent work!
Business response:
Thank you for sharing your experience, Gino. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Awesome customer service! Technician quick to point out other issues and fixed them on the spot. Technician very knowledgeable and helpful to explain everything he was doing. I have been with this company for over 30 years!
Business response:
Thank you for sharing your experience, Angela. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Gene was an excellent technician. He checked different windows and doors because he made me appreciate my 360 alarm service. He made sure I understand my duress settings. I think Gene is wonderful! Thank you Security 360!
Business response:
Thank you for sharing your experience, Cheryl. Customer service is incredibly important to us, and I'm happy Gene provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
360 meets & exceeds my expectations...I recommend this service, it is certainly worth the subscription ~ John
Business response:
Thank you for your review, John. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Bobby came out for a faulty smoke detector. He checked all sensors when he came out. He found a faulty motion detector. He replaced it too. I paid nothing because I have the warranty!
Business response:
Thank you for sharing your experience, Debra. Customer service is incredibly important to us, and I'm happy Bobby provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
For the most part. things seem to be getting better with this company. I've technically been with them since 2016 and really liked the first sales rep and I like the one that I have now. She's very professional. I recently had a couple of issues with some new products installed, which have so far been resolved. However, I do recommend that you insist that any company use corporately hired technicians, because third party organizations will sometimes install outdated equipment and not reveal state of the art or the latest opt... read more
Business response:
Thank you so much for your review, Rhonda. Alert 360 prides itself on industry-leading service, and we always want our customers to be satisfied with their experience. I'm so sorry you've had issues with third-party technicians in the past. We work diligently to ensure any third-party company we use provides the same level of customer service our corporately hired technicians do. I would love to address this with our dealer services department. If you would please email ************************** with more information about ... read more
Frequently asked questions about Alert 360 Home & Business Security Wichita
How is Alert 360 Home & Business Security Wichita rated?
Alert 360 Home & Business Security Wichita has a 4.9 star rating with 2,182 reviews.
When is Alert 360 Home & Business Security Wichita open?
Alert 360 Home & Business Security Wichita is open now. It is open 24/7.