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All Creatures Animal Hospital
- East Amherst, NY
About this business
Location details
6429 Transit Road, East Amherst, NY, 14051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | Closed |
I brought my hedgehog in a couple weeks ago and the visit felt rushed. The first time I brought her in (a year or so ago) the vet actually handled her, but this time the vet barely looked at her. On top of that, when the vet tech came in to put on a dose of Revolution, my hedgehog was popping and huffing like crazy. Instead of giving her a second to calm down, she just kept at it. She was so scared she peed on me. For a vet hospital that deals with exotic animals I was really expecting more. I understand hedgehogs aren't the... read more
I brought my hedgehog in a couple weeks ago and the visit felt rushed. The first time I brought her in (a year or so ago) the vet actually handled her, but this time the vet barely looked at her. On top of that, when the vet tech came in to put on a dose of Revolution, my hedgehog was popping and huffing like crazy. Instead of giving her a second to calm down, she just kept at it. She was so scared she peed on me. For a vet hospital that deals with exotic animals I was really expecting more. I understand hedgehogs aren't the... read more
Business response:
We are sorry to hear about your recent experiences at our clinic, Kristin. Your feedback is greatly appreciated, as we never want our clients to feel that their pet’s health and well being is not in our best interest. I’m sorry that the visit was so stressful and we hope you give us the chance to make it right for you and Rosie in the future. Please feel free to reach if you have any further concerns.
Al Creatures Animal Hospital used to be everything I could ask for. Friendly staff, knowledgeable and always looking for the best interest of your pet. I have boarded my bird with them twice now, and what a world of difference. The first time was a great experience, they let me know how she did, her cage was clean, she was a happy bird. After this last visit I can't say one thing similar. I felt rushed to leave with my bird, they brought her to the lobby with a dirty cage, the water was filled with food, they failed to use t... read more
Business response:
Nick, I know that your concern has already been dealt with by a member of management but we would once again like to assure you that we value our clients and their pets. We have addressed your experience internally so that we can improve on our service.
If you have an urgent situation, goo somewhere else. They don't seem to have the capacity or flexibility to handle urgent care. At least not on a Saturday.
Business response:
I'm very sorry we were unable to accomodate you. I know that you have already spoken to a hospital representative on this issue, but if you need to discuss any further please don't hesitate to reach out.
If this rating could be ZERO starts, that's what i would have selected. I brought my young Tegu (Gaia) into this office two days ago because she was acting lethargic and just not herself... The vet told me she was just dehydrated. Then she did x-rays and told us her bones were very soft and that we just had to up her calcium intake, but other than that, she was fine...Yesterday i came home, to find my tegu barely breathing, flipped upside down, and almost seizing. I called the vet immediatley because i knew something was wro... read more
Business response:
Rebecca, we are sorry for your loss and know that this is a difficult time for you. When you called the practice on Tuesday morning, you were concerned because Gaia hadn't eaten in several weeks and was choking on her tongue, so she was given a same day emergency slot. Your doctor diagnosed severe calcium deficiency based on physical examination and findings such as weakness and a soft mandible. The doctor sent you home with medications to treat this serious condition. We can assure you we did everything we could to help he... read more
If this rating could be ZERO starts, that's what i would have selected. I brought my young Tegu (Gaia) into this office two days ago because she was acting lethargic and just not herself... The vet told me she was just dehydrated. Then she did x-rays and told us her bones were very soft and that we just had to up her calcium intake, but other than that, she was fine...Yesterday i came home, to find my tegu barely breathing, flipped upside down, and almost seizing. I called the vet immediatley because i knew something was wro... read more
This place is such a joke and I highly recommend you never even consider going here. All they care about is their money. And they can't even take 5 minutes out of their day to answer a question for a dying reptile the DAY after they falsely diagnosed it and left it to die. You're a bunch of pieces of shit
Business response:
Evan, we are truly dedicated to providing all pets with exceptional veterinary care. We are sorry you do not feel this to be the case and we would be happy to address any specific concerns you may have over the phone. Please feel free to give us a call at your earliest convenience.
Not sure what happened but the incompetence is rampant and the level of concern is completely absent. I'm done.
Business response:
Hello Brian. I am so sorry for your negative experience at our hospital. I can assure you that we are very concerned for you and your pets and would like to speak with you regarding your displeasure.
Dr. Adamcack treated my family horribly. Our experience has been awful. Please consider bringing your pet anywhere but here.
Frequently asked questions about All Creatures Animal Hospital
How is All Creatures Animal Hospital rated?
All Creatures Animal Hospital has a 4.5 star rating with 1,011 reviews.
When is All Creatures Animal Hospital open?
All Creatures Animal Hospital is closed now. It will open at 8:00 a.m.