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Alta Vista Senior Living
- Assisted Living Facilities
- Vista, CA
About this business
Location details
2041 W Vista Way, Vista, CA, 92083, United States
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good location, not enough med services.
Business response:
A Place For Mom Customer, we truly appreciate your honest feedback.
Beautiful place and was very welcoming.
Business response:
Thank you for your feedback, we appreciate it.
The help staff can be a lot better. Little things need more attention, such as making sure his little refrigerator can be looked at to see if everything is working right. That is just an example of the many things that can be better. A couple of times I had to get the Executive Director to respond to some of my concerns. Also, the food could be a little better.
Business response:
Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. We are sorry that some aspects of care and attention did not meet your expectations. Your observations are important, and we will share them with our team to ensure we continue to improve in areas like staff responsiveness and meal quality. We are grateful for your family’s trust and wish you the very best.
Unprofessional staff members.
Business response:
Hi Anonymous, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
Our dad was at Alta Vista for three weeks. He fell five times in six or seven days. If they are totally independent then it's a good place. However, they are understaffed at night. Before we moved him in he needed help going to the bathroom at night. That was our main focus. I don't think I told you he fell 5 times in six or seven days because they were not checking on him. We got him out. He was only there three weeks.
In terms of quality there are re couple bright spots in staff. This is helpful in dealing with the issues that invariably come up. But generally the care is not commensurate with the cost. And the constant requests to renegotiate the cost is oppressive. We chose the community based on presentation, people care and cost. Our expectations were immediately impacted after contract signing and upon move in when the day of move in they attempted to renegotiate the cost and care level. A virtual bait and switch that came with the "... read more
Business response:
We are sorry to have not met your expectations, especially during such a stressful time moving. We love to hear positive comments and appreciate your compliments about our staff. We know that it is up to us to not only meet your expectations but to exceed them. Please feel free to talk with the executive director about any ongoing concerns.
My mother recently passed [date removed] however the care that she received while staying here was adequate. She started out in independent living and was transferred to memory care where she lived until she passed. The staff seemed stretched thin and flustered at times and I would get different answers from people at different times when I would ask for updates. I appreciated their willingness to work with my mother's financial restrictions.
FRIENDLY STAFF MEMBERS IS A MAJOR PLUS. GREAT ACTIVITIES DIRECTOR. "CHICKEN" SERVED TOO OFTEN IN MEALS COMMEDABLE CHOICES FOR MAJOR ACTIVITIES + HAPPY HOURS MUSIC GROUPS.
Business response:
Hi Anonymous, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
Alta Vista smelled like urine when you walked in. There were a lot of people hanging out in the hallways in their wheelchairs looking like they were going to drool on themselves at any moment. It was sad.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (760) 208-2388. We hope to hear from you to resolve this matter.
Frequently asked questions about Alta Vista Senior Living
How is Alta Vista Senior Living rated?
Alta Vista Senior Living has a 4.5 star rating with 314 reviews.
When is Alta Vista Senior Living open?
Alta Vista Senior Living is open now. It is open 24/7.