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American Guardian Warranty Services, Inc.
- Warrenville, IL
About this business
Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Dealers and Marketers offering vehicle service contracts, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unmatched profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Gro... read more
Location details
4450 Weaver Pkwy, Warrenville, IL, 60555, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Read the contract. They have a BUNCH of loopholes to get out of paying claims. A week into our purchase we went of a trip in our motorhome. We broke down on the weekend. They denied our claim because we didn't call them to get pre-authorization. We didn't have our contract in the motorhome (our bad) but they didn't care. We were BROKE DOWN! Now it's in our backyard needing a new starter. The repair guy submitted all the claims paperwork four days ago. They're saying they didn't get it. We need this repair made so we can do a... read more
I am very disappointed in ****. We paid for the platinum extended warranty coverage for our 2019 motorhome. I am a teacher and my husband is disabled. Claims that should be covered are being denied. Very frustrating. I bought this extended warranty in good faith. They are not a trust worthy company. They should be ashamed.
Read the fine print people. they use out of date pricing and quote "msrp" denied over $1000 of my claim and then argued with me about it. they have been not very forthcoming with how they priced out the claim. When I escalated the claim the manager was a total jerk and argued with me that the claim was "adjudicated" correctly. He was not wiling to compromise and basically told me i was on my own. Why would I purchase a product under the guise of we cover everything less a 50 dollar co pay. they only look out for themselves n... read more
When I purchased my class A motorhome, I purchased an extended warranty call *** *********** provided by American Guardian Warranty Services, Inc. I purchased their most expensive plan (Platinum). One of the **** units on the roof of the ** quit working. I took it to the dealership and they advised a control board failed and it should be covered by the warranty. However, **** denied using a very broad defined exclusion for a failed fastener. This was where one of the wires became loose on the control board causing the failur... read more
I had several issues with my motorhome. Two of which were/are covered under the warranty I have. First was the jacks that explicitly states they cover the wire harness. After three phone calls to the claim department by my platinum Newmar dealer, they denied ever having had this issue brought up. After five phone calls by me to them, they deny the claim for physical damage. A wire harness that does not come in contact with anything but the firewallhas been physically damaged? Ive bumped this up to supervisor levelworthless.I... read more
This company is a total scam. Dealerships that sell these policies should be ashamed of themselves. They will deny every claim and you can cancel the plan. They dont even check into a claim.. just deny. I will be filing a case with small claims court. BE WARNED.
Long story short...purchased this warranty when we bought our motorhome. Last November the differential went out. It was due for service at 100k. We was at 97k. They would only pay to rebuild it. The carrier was damaged and couldn't be rebuilt. So, out of a 12k bill, they only would pay a little over 4k. Save your money and put it in a savings account towards repairs.
I have a contract with **** and i was told to get a rental and they will reimburse maybe after claim, now my car has been sitting for five days waiting on **** to do their job expeditiously, for a client who only has one car paying a car note and single mom , how unfair and ******* for them to expect this to be a good business trend .if you take your time and want to be care free give the client a piece of mind allow them a rental from day one. Without clients with bad cars there would be no need for ****. Really need to ree... read more
This company has the worst customer service that I have ever experienced. I had GAP insurance to them. Ther require the customer to collect all documentation and refuse to work with other insurance companies or financial institutions. I called and the representatives continued to hang up on me when I asked difficult or complex questions. It has now been 5 months since my date of loss abd I am still making payments because tlof their process. I would NEVER chose them.l again oif I had the option.
Frequently asked questions about American Guardian Warranty Services, Inc.
How is American Guardian Warranty Services, Inc. rated?
American Guardian Warranty Services, Inc. has a 3.5 star rating with 1,030 reviews.
When is American Guardian Warranty Services, Inc. open?
American Guardian Warranty Services, Inc. is closed now. It will open tomorrow at 8:00 a.m.