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American Guardian Warranty Services, Inc. - Warrenville, IL
- Warrenville, IL
About this business
Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Dealers and Marketers offering vehicle service contracts, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unmatched profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Gro... read more
Location details
4450 Weaver Pkwy, Warrenville, IL, 60555, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The person that helped me and answered all of my questions was *************************. I have limited knowledge about **s and the ** protection included with my plan, ****** was so helpful and explained how everything works. After our conversation I am left feeling positive and satisfied. She was super helpful, friendly, and informative. Great customer service!
My vehicle warranty with Compass gave great customer service. The dealerships service **** was able to take care of filing my claim for me and my claim was approved in one day. I have the platinum package and they did not pay for all of the claim because part of it was a maintenance issue which was understandable but all in all I am so glad I purchased this warranty!!
Business response:
*****, thank you so much for taking the time to share your positive claim experience! **** strives to process claims efficiently and prioritizes customer service, so it is nice to hear that our efforts are successful! Let us know how we can assist in the future.
Excellent customer service and support. Friendly and professional with patience to clearly explain process in great detail. Very appreciative, supervisor *********************** was a *** to work with on this claim.
After three months of trying to get my warranty refund status from the dealer I contacted ****.The lady I spoke with was the epitome of what customer service is all about. She was friendly, understanding, knowledgeable, and gave me a complete status my request in just a few minutes. Unfortunately I did not get her name but as a result of her competence **** deserves 5 stars and an A+ for customer support.
****** was the person that assisted me...and she could not have been better. so pleased with her attitude, her knowledge of the product, her patience with me, her attentiveness, her willingness to entertain my "stupid" questions. she should be in charge of training!!! i cannot say enough good things about this young lady.
Good extended warranty, they paid what they promised to pay and try to work around the difficulties of lack of parts and excessive charges from repairers. I do recommend them.All the complaints I read, are related to people not reading or knowing what they bought.
It started off bad and my clwim was denied. Really upset me. I bought this coverage for protection. Only had vehicle for six months. I am blaming dealership completly for selling me a bad vehicle. But thru this i got an amazing lady *********************, who handled my claim and made sure i was reimbursed for my expenses not all but every lil bit helps. So for her yes indeed i am please with ****.
I have the **** Compass RV Protection Platinum Plan for my 2020 Jayco Eagle. I had it in the Dealership for my annual checkup and maintenance and they discovered an issue with my wheel bearing rear seals, which required all four brake backing plates and brakes to be replaced. I forgot to get a pre-authorization before the work was done and I paid for everything when I picked up the *** I contacted AWGS a few days later, after I remembered the Warranty Plan. The Associate was very understanding and helpful. He said I could su... read more
Have had several repairs done with no issues at all. Have gotten my money's worth, for sure. I don't understand the complaints here, I think these people are lying, didn't read their contract, or were sold the wrong product by their dealer.
Business response:
****, thank you for taking the time to share your positive experience, we greatly appreciate it. AWGS makes every effort to use clear language in our contracts, so thanks for noticing!
Frequently asked questions about American Guardian Warranty Services, Inc.
How is American Guardian Warranty Services, Inc. rated?
American Guardian Warranty Services, Inc. has a 4.9 star rating with 275 reviews.
When is American Guardian Warranty Services, Inc. open?
American Guardian Warranty Services, Inc. is closed now. It will open on Monday at 8:00 a.m.
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