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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've had to have the service rep out 3 times and my refrigerator is still not fixed. This time he told me to buy a part on Amazon.
Business response:
Hi Barbara, I hate to hear about the ongoing delay to have the refrigerator serviced. I would be glad to speak with you to reach a resolution.
Sometimes good, sometimes bad. I think the smart thing is to put aside $75/mo and pay for things as they come up. I keep meaning to do that. Too many AHS contractors put AHS customers as too low of a priority. And if the repair is too expensive, it seems like AHS always figures out a technicality to say it's not covered. The more I right this review, the more I realize what a ripoff AHS is
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
The plumber and last appliance contractors put us off so Iong that I had to replace my hot waterheater myself and had to just purchase new microwave. Horrible service.
I had a bad experience with people coming 6my house to repair my AC unit because it was getting cool and it wasn't getting hot in winter. Still not satisfied.
Business response:
Hi Shelia. I really hate to hear you are not satisfied with the repair for your air conditioning. We are here to address your concerns. I would be happy to speak with you to assist with a resolution to this matter.
I ve had AHS for about six months. My first call was for a built in microwave not working. I was charged the service fee and a repair company FaceTimed to diagnose the problem. I was then sent a letter saying that my built in was not a built in. ??? I sent pictures showing it was indeed built in. No help from AHS. No resolution. Microwave still broken.
Business response:
Hi Stacy, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.
Representative made a service appointment, knowing the appliance would not be covered bases on information provided by me.
Business response:
Hi Jacqueline, I hate to hear about the hassle that has been endured to have your home repairs fixed through American Home Shield. I would be glad to speak with you to discuss your experience.
AC service has been decent but I have an ice maker issue that hasn't been fixed and hasn't made ice in two years. AHS has the issue resolved in their records and it costs $100 for them to open a new ticket to look at it, even though it's never been repaired since February 2019. The technician said it should just be replaced but AHS denied that and kept sending out technicians who were unable to repair it.
Business response:
Hi Manish, Thank you for bringing the unresolved air conditioner issues to our attention. I would be glad to speak with you to discuss a resolution.
Had clogged drain and they sent 2 different plumbers out; both said they needed to totally rip out my terrazzo floors and kitchen island .AHS was only going to cover $1000.00 out of a $20,000.00+ job.Hired a local plumber and was fixed for $227.00 & NO ripping out anything !
Business response:
Hi Carolyn. Thank you for bringing your plumbing experience to our attention. I would be happy to speak with you to discuss this issue further.
not good. Customer service from Manila sucks.
Business response:
Hi Sadeesh, I hate to hear about your most recent AHS customer service experience and would be glad to speak with you to assist.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,536 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.