AmeriGas Propane

Rickie S 

on BBB

2 years ago

Worst business I have ever encountered.Now they quoted 2000.00 to buy tank while we are still waiting on refill using 3 electric heaters to stay warm,so we won’t be empty when they finally show up and have to pay another fee.By the way,called in order when tank was at 30.Any ideas on how to get free from them.same thing happened last year. 

Heather B 

on BBB

2 years ago

this is the worst company ever... their service awful and the lied more than 4 times stating the deliveries would be made that day and they never arrived.... 

Deb Manning K 

on BBB

2 years ago

Worst company ever. Overseas phone reps who don’t know what they are doing or saying. Poor follow up, expensive propane and false promises. 

Blake M 

on BBB

2 years ago

I recently placed an order for propane with Amerigas. After waiting a full week after they said they would have it out to me, I called a call center somewhere on the other side of the world. I canceled the delivery and was told the first time that only a credit to my account could be appropriated, then got transferred to the billing department to get disconnected several times because they "couldn't hear me". After finally getting the order canceled I informed the billing department that a refund check was not acceptable to ... read more

Tracy T 

on BBB

2 years ago

Again... My delivery was supposed to be 2 days ago I am about to run out of gas . This happened to me too 12/24/22 no hotwater and couldn't cook for Christmas I had to flag down a driver and he was coming from MIAMI......to my neighbor hood no drivers I thought the holidays was over .Now they said it will be here tomorrow I have zero....faith my delivery was due on the 22nd 

Rb D 

on BBB

2 years ago

Worst customer service ever - I ordered propane 2 weeks ago with a delivery date that was supposed to be LAST week - but now with a week overdue from Anmerigas delivery , I'm down to 3% gas and when I call for delivery update . with an answering service now in the Philippines - they say that they CANNOT call locally or call dispatch to see where my propane is - and this is on a PREPAID order - disgusted and frustrated and COLD 

Kelli R 

on BBB

2 years ago

They have let me run out of propane for 4 straight years every January and usually on the coldest day. Number 5 was last night 1/21/2024. Claim their digital platform on their app here in VT. was not functioning - so why didn’t someone call?? % read 39 but ZERO on tanks. Am on Auto delivery and have a unique situation in my living space with pipes to my upstairs apt. in the ceiling of the garage below. Have to have heat so the pipes don’t burst. New car in garage too!! Delivery driver also hit side of my place last March 3/1... read more

Michelle M 

on BBB

2 years ago

I was charged double the going rate for a fill in November 2023. When i called the local number to ask why i was directed to someone in another country who can't speak good English and was no help in resolving my problem. They went on to say I had signed a contract to lock in a price. I did not sign anything or agree to this and we don't even have a local office near us. I called other local propane companies to get the going rate and found out these charges were more than double the going fill rate. I decided to switch comp... read more

Dorothy M 

on BBB

2 years ago

This company is complete trash and I am canceling my service with AmeriGas. I paid for gas to be delivered to my property on October 5, 2023. When full, the gas lasts one year for my home. I was charged $365.29. The gas lasted less than 90 days. It should also be noted that the delivery driver on Oct 5 did not leave an invoice. Further, it should be known that my last invoice dated Sept 30, 2022, the gas lasted over a year. So, I know I was not delivered the full amount of gas I paid for. This company is notorious with not d... read more