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AmeriGas Propane
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 8:00 p.m. | |
| Tue | 07:00 a.m. to 8:00 p.m. | |
| Wed | 07:00 a.m. to 8:00 p.m. | |
| Thu | 07:00 a.m. to 8:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 08:00 a.m. to 5:00 p.m. |
On January ******* I spoke to an amerigas employee and asked how the convenience payment plan worked. She told me and said it would be $99 to sign up and then my monthly payments would be around $350. So I told her I was good and I didnt want to proceed and just paid my bill in full. Then this month I got a delivery and received my bill via email and saw this $99 charge plus my delivery charge. I called billing and 3 different people told me that I signed up and there was nothing I can do. I disputed it and to no prevail the... read more
We've had positive experiences with Amerigas. *********** is responsive. Website is easy to use, best for placing orders. Text messages provided concerning order status. Price is typically lowest in our area.
I put in a request for a fill the beginning of the week and my tank was filled on Friday!Delivery was handled by *********************.He read my note requesting a call before delivery and actually called an hour before his arrival! He was kind, friendly and knew his job! We will use Americagas again and hope ***** remains our delivery person!
This review is for AmeriGas Maintenance Scheduling and Field Maintenance. ********* named **** initiated calls and answered calls for my questions. He was a highly professional, helpful, friendly individual. It turned out that my account was in a different service area from Seans. No problem, ********* ***** picked up the issue and responded by sending a very competent, communicative, and driven to do the right thing, person. One happy to serve technician named *****. ***** diagnosed the leak and took immediate action. He ra... read more
My tanks ( amerigas tanks they charge me rent for) were said to be faulty and could not be refilled. I was never notified of this until I called to see why they hadnt been refilled. This was December. This alarmed me that I had unsafe tanks. They said Id have to pay $250.00 to repair the tanks before delivery. I cancelled my account. I immediately called an other supplier to come unhook the unsafe tanks. They still have not picked up the unsafe tanks. Its April 11. Ive called amerigas multiple times to have picked up. They a... read more
Getting to the right people to resolve an issue is a nightmare. Obviously the customer service is all overseas and/or they only hire people who speak minimal English. BUT - I will say once we got through that maze of human interaction (which took us over 2 weeks of calling), the local customer service people here in Jacksonville FL did an excellent job of quickly resolving our issue. Samantha, our customer service tech, immediately understood our problem and within minutes had our solution. Then Chris H. arrives and installs... read more
Angie O - I too received a bill from Amerigas for $596 on 11/29/23 out of the blue. I called to inquire and was also told it was “an inspection and recertification fee”. I have been a customer for 19 years and never received such a bill. I called 5 times since 12/7/23 and spoke to a different customer rep each time to get this resolved. It took two calls to even tell me WHAT I was being charged for as these are just front line staff at a call bank. I then asked for a supervisor and waited for 30 minutes until I had to hang u... read more
I have had propane for my home since 2006, Amerigas purchased this account thru Heritage Propane and service even though the price has tripled for a man made product is in humane, I reported a gas leak in my rented tank from them on August 11, 2023 they took the tank quickly, the technician voiced that the COMPANY was prejudice against those in a mobile home and I should look for service elsewhere, but the tank should be returned by Monday August 14 or Tuesday August 15 2023, and that should give me time to look for another ... read more
terrible customer service and they charge above going rates for propane. billed me $300.00 for an "emergency" delivery that ended up taking three days. Have been unable to get anyone on the phone. Tried again this morning and the recording said they had too many calls and disconnected me. driver lied about trying to get a hold of me and lied about being unable to access the property. asa soon as my tank is empty (so that I do not have to pay for propane removal) I will terminate them. DO NOT use this company
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,061 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 7:00 a.m.