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AmeriGas Propane
- Propane
- Colorado Springs, CO
About this business
Location details
3709 North Nevada Ave, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am giving 1 star because zero is not an option. My mother has been a customer with ******* for over 20 years. Apparently ******* has either been bought out by Amerigas, or has merged with them, The chat communication tonight with an agent has been the most straightforward and helpful than has been with any of our calls. After communicating that I was the legal guardian of my mother who has dementia, they provided me with her account numbers, without having to pull teeth. For some reason she has two account numbers, a main ... read more
Although we reported that our propane level was low (approximately 30% left in our tank), Amerigas was unable to schedule a timely refill, and then they MISSED their delivery window. We are now using electric heat instead of propane (due to lack of propane gas). Amerigas cannot even tell us WHEN they will be able to deliver more propane.
I wish I knew what it was like to work somewhere I can hide behind a call center. I have been without heat for over a week. I was supposed to get my tank swapped and refilled yesterday. No calls. No messages. No emails. No one shows up. I call my service coordinator and leave several messages. Again, no response. I call my providers office. Again, straight to the call center. Must be nice to not need to worry about accountability while customers go without heat, and when confronted are told basically, tough s*** Someone will... read more
Price gouging. Propane is charged $2 more a gallon than all the other propane companies in the area.
Worst propane service ever and terrible customer service (call center overseas) Wont deliver propane when you need it the most.
Zero stars. I called multiple times to disconnect service- tanks were unhooked and empty and sat in my yard for 4 months. They charged extortionate fees to discontinue service- refused to do anything beyond say this is what you have to pay. I asked for the transcript from our phone call and they refused to give it to me. They hung up on me when I requested to speak with a manager.
Amerigas never showed up to fill my tank so I had to go with another company, they were sent a letter to come pick up their tank, 1 year later after I went with a different company they send me a letter to pay for a tank rental that I no longer have. This Company had the worse ***************** Tried calling them to get this taken care of the *** was rude and disrespectful and hung up on me. I would never use this company again
They were my propane supplier. Requested a fill up 1/12/26 & were supposed to fill up 1/18-22. They then continued to say next day until 1/30 when the let me run out of gas. You can't speak to anyone in the ** as the call center is in ******. You can expect to be left out in cold. Terrible customer service.
I ordered a refill (at 20%) on my tank on 1/19 they said it would be here between the 1/26 - 1/29 and nothing just got text saying preparing your order. I called they said it would be next day again the text the message. Again a no show. Now Im at 5% I call again same story it will be tomorrow. On 2/2 I wake up to a freezing cold house with no gas no heat I called them back now they tell me again it will be tomorrow. You can not talk to a local office or go to one it is all out sourced customer service. I closed the account ... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,167 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open at 9:00 a.m.