AmeriGas Propane

Richard M 

on BBB

2 years ago

For the past 21 days I have been waiting on a propane delivery from AmeriGas Propane. Despite my 10+ different phone calls and web chats to Amerigas customer service, and their numerous assurances of my delivery being eminent. I still have no propane. I am pretty sure the local teams are filled with good people and this is all the result of systemic corporate dysfunction. Too bad you can’t call the local office. 

Melissa H 

on BBB

2 years ago

Terrible company , please do not use. They over charge for the propane!!!!! You try to call customer service you are on hold forever and I was hung up on several times. The customer service is located in another country and they can not speak understandable english . PLEASE STAY AWAY FROM THIS COMPANY 

Bernice A 

on BBB

2 years ago

I moved to my house in March 2023 . From March till December 1st, I have paid more than $3000 for only Propane Gas. I called them and they explain the situation to them, they will send someone to check if there was a leakage. They assured me that they were going to waived and reimbursed my money. Fast forward, when they filled my tank on 12/01/2023, they charge me for $1,261.94, Again, they send someone to check the tank for leakage and charged almost $500 which they never reimbursed me as they mentioned to me. Sometimes, wh... read more

Timothy W 

on BBB

2 years ago

They Suck real bad, will never ever use them again. How can it be that they charge $4.19 a gallon and Ferrel gas charges only $2.92 a gallon. 

Lisa R 

on BBB

2 years ago

my mother is 88 years old and has been set up on the auto fill. They have filled her tank twice with month for a total of over 2,000.00 she only has a wall heater and is only home a few hours a day as she stays with my brother and I. We called and they could not give us an answer as to why they keep charging her so much. this is the worst most dishonest company ever 

Valerie C 

on BBB

2 years ago

Amerigas owns the tank that is buried in my property that I bought in April 2021. I have no choice but to buy propane from Amerigas based on othe lease lest have the tank excavated and removed. After being charged a much higher rate per gallon on gas compared to the local market, I attempted to lock in a rate in June 2023. The quoted rate was $3.69/gal and the timeframe allowed was only the month of June. In the meantime, my family members received contracts, locked in August and September, with two other local suppliers for... read more

Mrs H 

on BBB

2 years ago

I order my fill up and it has been 11 days and I still don’t have my Gas… I even paid 300 for the next day fill up and did not receive it either…. They can’t even tell me when my delivery is exspected…. 

Stacey R 

on BBB

2 years ago

I have been fighting with AmeriGas since November 19 regarding an unauthorized charge on my account. They sent out a customer service tech after I specifically told them not to because I did not want to pay $195 for them to check my tank and now I’ve been charged a late fee on top of the $195. I keep receiving past due notices for a service I did not authorize I’ve opened four cases with AmeriGas disputing this charge and they keep giving me the runaround. on top of that I’ve tried calling my local office and every call rout... read more

Ma F 

on BBB

2 years ago

If I had the ability to not select a start at all that would have been my option. The absolute worst company to deal with. We have been with this company for over 30 years (before it was AmeriGas). When this company decided to move its business to the Philippines that is where it went downhill. We never signed an agreement for tank rental NOR terms and conditions for tank removal. The tank rental increased year after year - we had no change in tank size, tank maintenance or site location change - yet we were at a $188.00 cha... read more