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AmeriGas Propane
- Propane
- Alpena, MI
About this business
Location details
492 South Ripley Blvd, Alpena, MI, 49707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company has repeatedly refused to refund my credit balance of approximately $200.00 since November, due to a billing error on their part. I have gone online requesting my money back several times, plus made numerous phone calls requesting the same. I just get nowhere!! Last week someone in their resolutions dept. promised me a refund check with a week. Today I went online to see if my acct. was back to zero and they have done exactly what I expected them to dodo, they have now deducted my yearly tank rental from this cr... read more
My mother has ordered her gas from Amerigas from the office in Ocala, Florida for many years with no problems until they resourced their customer service. We ordered gas in the summer of 2020 or 2021 and the bill was paid. Within the last two years, I have called repeatedly to find out why AmeriGas keeps billing my mother for gas that we have not ordered or received. Each time I call they tell me that she's being billed for the gas we used in the last 30, 60. 90 days. My mother has had the same tank that gas is delivered to ... read more
We cancelled an account with Amerigas in December of 2022. They have tried to charge us a year tank rent that was disconnected, It took Amerigas 11 months to pick up the disconnected tank after several phone calls, written requests, and even interrupting a company delivery driver. We have written to the company corporate office and the billing department to dispute the bill but no resolution. On November of 2023 Amerigas has billed us a fee for tank rental and pick up - after 11 months! We are trying to dispute the charges b... read more
Can’t understand customer service rep. very frustrating. It’s almost worth switching propane companies.
I am a new Amerigas customer and not happy with them at all. After signing on with them, they brought one of their tanks, swapped out the tank belonging to another LPG company with their tank. The installer checked to ensure no gas leak. As soon as the Amerigas tank was installed and gas valve opened, my Rinnai tankless gas water heater stopped working. I had to call a plumbing company as I could not get the water heater to operate. The plumbing company as well as the Rinnai support team claim that debris from the Amerigas t... read more
I have been an Amerigas customer for 20 years and every time I have an issue that I need to speak with someone, I am infuriated. Horrible call center in the Phillipines. No one can answer your questions unless it is simple. You cannot reach any local office in the US and the website even says do not walk in their office. I have been waiting for a call back from local customer service for 5 days. Once I get a number I will post it on every review site so people will be able to contact someone in the states. I have not signed ... read more
9/9/22 they bill me $1022.6 for 375 gallons $2.139 per gallon and $140 for leak check and all the tax and service fee . 10/3/22 1 month later they bill me $708.16 for 209 gallon $3.019 per gallon. I said no , this is nonsense. Nobody’s come and fill the propane, I have a camera all over my house , I didn’t see nobody show up and just one month I don’t need another 209 gallon of gas . I told them I want to stop the service with them . They said they will send somebody over investigation with another $140 or I just pay this am... read more
Terrible business practices, incompetent customer service, and under-trained technicians. Takes weeks to get propane delivered, constant issues with deliveries. Trying to charge me $800 for my neighbors delivery, and giving me the worst time for fighting it. Billed $200+ for one of THEIR techs mistakes. Stole a unit from my property without notifying me. Worst of all, their customer service line is just full of people that never understand what i’m saying and offer little to no help.
I closed my account in August after we sold our house and then have spent 5 months trying to get them to stop billing me for the tank rental. Each month I was assured it was taken care of and the next month another statement with another n late fee would arrive in the mail. Each time I would call spend close to an hour on the phone and be assured it was taken care of and then the next month another tank rental bill and another late fee would show up on the statement. This month number 5, I finally saw the tank rental portion... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1 star rating with 1,066 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 9:00 a.m.