AmeriGas Propane

Neil K 

on BBB

a year ago

Amerigas customer service is horrible. I had a ******************** leak that they were unable to detect. They did not try to help restore our propane service in a timely manner. 

Shirley T 

on BBB

a year ago

We paid for propane on 11/22 with a delivery window for 12/29-12/2. Its now the end of day and after calling for 3 days we have yet to receive propane. Ive been hung up on and promised delivery for the dates to continuously be pushed back. Its ************************************************ the home and we heat our home with gas. Ive alerted them several times about children being in the home and still no delivery. We are using space heaters which is causing our electric bill to increase tremendously. We paid for a service ... read more

MA S 

on BBB

a year ago

The absolute worst customer service!!! I can never get through to anyone, request delivery and service and it says my delivery was canceled. When they do show up they dont call and then cancel delivery due to no one being home!!! Absolutely infuriating to say the least. 

David G 

on BBB

a year ago

I am a propane customer of ********************** and we own two homes. So the service address is different than the billing address. MY auto-bill pay failed one month because we had moved and the billing address no longer matched my credit card. I tried to fix this but the Amerigas self-serve website is a mess and I am unable to change my billing address. I tried to do this by phone -- took forever and the *** could not figure out how to change it either. I have sent three email messages asking them to change the billing ad... read more

Laurel C 

on BBB

a year ago

I was told they would send someone out to deliver gas and provide a routine leak check on Nov *****. Someone surprise showed up Nov 22nd to deliver gas, but no one did a leak check. Then by Nov 29, I called to say no one had come out yet for the leak check. So they sent someone out that day. He did the leak check, but then said I needed a new pilot light since mine was bent and not working. He said "years ago I could just order the part and deliver it in a week. But now it's just too much hassle and I don't recommend Ameriga... read more

Brian F 

on BBB

a year ago

Worst company to deal with! Please go with another company if you have the chance. We just bought a property 2 months ago now and have been inaccurately billed twice. They blame it on a leak but there is no leak. I have checked the gauge myself and its barely going down considering the house is empty. When Im being charged for 2 fills at almost $800. Its virtually impossible to get someone helpful on the phone that speak clear English. Got to the manager and they dont even speak clear English. DO NOT USE THIS COMPANY!! 

Teresa M 

on BBB

a year ago

Major rip off company charging $400.00 to take back 30lb propane tank plus numerous other bogus charges which we already paid...tried to talk to supervisor never available now charging me late fees.Told them we are seniors citizens and cannot afford their rates charge every year if dont fill tank twice decided we cant do it. but to charge $400 for basically nothing taking their tank back? Just cant justify that don't have $400 for nothing... 

Kaleigh B 

on BBB

a year ago

Over priced. Insane late fee's. Every time I called I was on hold for at least an hour (except when it came to payments go figure) took FOREVER to get propane. 

Linda T 

on BBB

a year ago

Amerigas sent a card with special price for tank owners. I tried to order my delivery numerous times but their online website doesnt operate properly and I would become so frustrated, I would sign off, without getting the order placed. On the last day of the promo, after two calls and extremely long wait time, I was able to speak with a representative. Her English was very broken and I couldnt understand her answers to my questions. There was an enormous amount of loud talking and laughter in the background, which interfered... read more