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AmeriGas Propane
- Propane
- Fairbanks, AK
About this business
Location details
3620 South Cushman St, Fairbanks, AK, 99701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Amerigas caused damage to my brand new concrete pad on their last delivery. Why they chose to drive up on this pad is beyond my ability to figure out. The more direct way to my tank is via the gravel drive. I have tried countless ways to get someone in this company to respond to me about it. The only person that responds is the person that manages their social media. I have contacted 'customer service' on several occasions. Each time, they say that my complaint has been forwarded to the 'local manager' and someone will conta... read more
This company has the worst service. They have constantly failed to provide the one service they should provide, which is fill propane tanks. We cannot rely on them, During the coldest weeks of the year, they have left my family in the cold, due to their failure, and we ran completely out of propane. Propane, we use heat our home. I called them 2 weeks before asking for a delivery, never showed up. I called every day and was promised that they would be here the following day. I took off of work so I could be here when they sh... read more
We have been Amerigas customers for over 20 years, paying a tank lease fee annually. A 70 gallon delivery got our attention when we saw the bill and we started looking around. The Amerigas price is almost $2/gallon higher! I called to close our account and was informed of the T&C that we'll be charged $299.99 tank removal and $119.99 trip fee. I get it, we weren't paying attention as T&C change but this is ridiculous pricing to stop people from changing suppliers. We're probably still changing suppliers after being more care... read more
Never use this company!!! Not only has it been taking 4 week to get propane delivered, they chronically send text/email that propane will be delivered next day and they never show up. They also never communicate why it wasnt deliveredor when it will be delivered again. The customer must call and get different outsourced oversees opertators in various countries who sincerely apologize and say it will be put on an emergency and then after awhile urgent deliverythis happens over and over again with no delivery and the customer ... read more
Unbelievably ********************. I dont even know where to begin, except to say there should be a full investigation into AmeriGas by 60 Minutes or any serious consumer watchdog. This company lies, misleads, and outright takes advantage of its ****************************** pricing is completely erratic and arbitrary. I was paying $3.25 per gallon, while one neighbor paid $5.00 and another just $2.85 for the same gas, in the same town, from the same company. Theres zero transparency or consistency, and no real explanation ... read more
I have been a customer for five years. I signed up when it was Titan propane locally. however, they were purchased by ********. I have never had an issue until this year when theyre pricing turned to $4.09 per gallon for propane. The three competitors in my area are charging $1.80 per gallon right now they would not give me a credit and offered a five dollar courtesy. This is terrible. I changed my service to a local company out of ****** and I will never recommend this company or use their business again. There are large co... read more
This company charges about $3.00 more per gallon than other companies in this area. Their customer service is a joke, sat on hold for over 30 minutes times 4, trying to cancel my service with them and can't get anyone to talk to. We have had them as a propane provider for more than 25 years.
Very very poor responses to customer requests. Service appointments are not honored and the customer is not informed of cancellation. This has happened repeatedly. Long hold waits when called. This is the way I would run a company if I wanted it to go bankrupt. I give it one star because I cannot rate it zero.
In 2023, my father passed away after being a loyal AmeriGas customer for over 20 years. Following his passing, I requested that the account be closed and the billing address on his account be changed to mine to ensure I wouldn't miss any future correspondence. In October 2024, we sold his property. We didnt receive any invoices until late February 2025, when we were billed for a tank rental covering February 2025 through February 2026. I immediately called to request that the tank rental charge be removed, as the new owner w... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,140 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open on Monday at 9:00 a.m.