AmeriGas Propane

David N 

on BBB

a year ago

If I could give zero stars, I would. AmeriGas has been an absolute nightmare.They locked the propane tank behind my house which they filled to 70% and now refuse to remove it. I cant switch providers or get heat to my home in **********. This has been going on for over two months. Ive made 15+ calls, sent emails, and spent 6+ hours on the phone being transferred to people who cant help or give straight answers.AmeriGas inspected the property and admitted the tank was a fire hazard then did nothing. I had to winterize my cabi... read more

Paul O 

on BBB

a year ago

AVOID THIS COMPANY IF YOU CAN! They have charged me $249.49 for services I did not request and even verified I would not be charged about requiring a quote to repair a plastic lid. Additionally, they have charged me a $36.00 late fee for not paying my bill when THEY told me not to pay it until the case number is resolved. I have called 5 times since January of 2025 and each time, other than 1 where I spent over an hour waiting for a supervisor to come on the phone, I have been told that my case is still in review and they we... read more

Melinda S 

on BBB

a year ago

i had an auto delivery. When I got the bill they had charged $4.99/gallon. I called and asked them about it and they said their prices fluctuate. I told them to cancel my service and to come get their tank with the propane in it. They had given me 243 gallons and I was at 48% which means I almost ran out. They told me I had to pay for it since they had delivered it and I said no I don,t. Come get your tank. A friend called them to see how much they charged and they told him $1.92/gallon. Do not trust this company. They will ... read more

Jeanne H 

on BBB

a year ago

We were with this Company for 25 years. In the beginning they were fine. As time passed, they started to charge a fee to lock in a rate. When we had a local *** to talk to, we were able to get them to waive however after a while we were unable to do that because they closed down the local *** and farmed their customer care overseas. This is when our disappointment with this company began. When you called it was a 20 minute wait to get a non English speaking person that we could not understand. After many years of this and th... read more

Edith K 

on BBB

a year ago

Impossible to reach someone for account changes. Got charged $500 for them to pick up their equipment I was renting and no longer needed. 

Robin B 

on BBB

a year ago

I rec'd a post card in the mail for a promotion to switch to AmeriGas and I can save 20 cents a gallon and free leased tank swap and both have promo codes behind them. Called **************** to ask questions, will I get both promo codes if I switch, the *** told me yes I would, asked about tank rental, a few other things. Called back a few days later to set it up delivery. Rec'd the tank and they came back to fill the tank and rec'd a bill in the mail for over $600.00 and the promo codes were not included. Called to see why... read more

Holly P 

on BBB

a year ago

Someone needs to shut this company down. The customer service clearly are scammers. Immoral and wicked this company. I hope they get investigated. Please stay away from this company! They billed me and the driver never delivered my propane. They refused! I froze all winter and they gave me a bill for not fulfilling service. Evil company. 

Mary E 

on BBB

a year ago

This company has been my propane supplier for 25 years in that time we had a problem with the conductivity of the tank 8 years ago and they dropped an anode bag in it and never came back to check it out even though I asked several times recently our tank had a leak and the company had to come out and fix it for which they decided they would Bill me for their service call I think that we rent from the company the company does not care about safety at all and is very greedy how can they bill me for repairs on a tank that we re... read more

Andrew Merle H 

on BBB

a year ago

I tried to close out my deceased mother-in-law's service at **************************************************, on October 29, 2024. We sold the home; my wife was the executor of the estate. We've received a **** since November for a pick-up fee of ****** for them to get their tank. They never picked it up until late February or early March. They own us for 84 gallons of propane that was in the tank and previously paid for by my M-I-L. We have called them every month when we get a ****, and they have said they waived the lat... read more