AmeriGas Propane

William S 

on BBB

2 years ago

Amerigas owed me $105.38 for the overpayment I made, I tried to get the refund back and 14 days ago, i was assured by the billing Rep to receive a check in 3-5 days with a Refund ID # 6xxxxx, now it has been 14 days,I have not seen the check. I called today, the customer rep told me my credit is still pending waiting for the credit to be approved before the check can be issued, and the Rep told me she will do a follow up but can not tell me when the refund check can be issued. I think Amerigas has a bad cash flow problem ,so... read more

Harold B 

on BBB

2 years ago

I'm a new customer in Florida that hoped to have a healthy relationship with Amerigas but unfortunately the experience has been horrible. I was hoping that working with a larger company would have been better than a smaller compititor. My God was I wrong! My pain with your company started the minute I signed the contract. I was told that the whole project can take 2-3 weeks once contract has been signed. Obviously, that was complete BS. He didn't me why no one has called me. Once my deposit was taken, it literally took a mon... read more

Michael E 

on BBB

2 years ago

We have had Amerigas service for over 10 years. This year when we order a tank refill we get a message back that they cannot find our location. We have called Non-"Customer Service" 5 times. The call service in the Philippines tells us often that "they" are sorry for our problems. Today I hear that this agent "will personally" be watching our account. I explained to her that her response was not an answer. She told us that she had written our delivery instructions exactly as we told her. When I ask her to read them back to m... read more

Iman A 

on BBB

2 years ago

This company is the worse company ever, they are not care about their customers, I requested to pick up the tank from my back yard about 5 months ago, they gave me appointments 3 times and confirmation number every time and now one showed up, and when I called they kept saying the same thing we don’t have any one to do your business!!!!! 

Jason S 

on BBB

2 years ago

If I could give zero stars I would. When it comes to service and customer service, they are, by far, the worst company I've ever dealt with. No one else is even in the same ball park. You can't speak to a supervisor, nor anyone in America for that matter unless you call 25 times in a row. They all lie to you and say the escalation department doesn't exist even when you tell them you literally just spoke to someone in that dept. They used to fill my tank and then bill me. I was late making a couple of payments so they switche... read more

Maria N 

on BBB

2 years ago

Very poor customer service when you call you will be speaking to a contact center in India. They have no idea when people will be out even if you tell them you have a gas leak. They also have a lot of hidden fees be careful when you have them come get their tanks they charge you $311 to pick them up. This is ridiculous and they told me they can not tell me a day they will pick up the say they have 90 days but will not contact you and they expect someone to be home. This company is a rip off stay away poor business practice. 

Cheryl G 

on BBB

2 years ago

Horrible company. They charged a tank fee when I was not advised prior to the charge. I changed companies and now they’re charging me to take their tank. Never had an issue with company I had for over 35 years and then they were bought out. I have called several times and told they would remove the charges then I get a bill with late fees. Would NEVER recommend this company. 

Jerry S 

on BBB

2 years ago

I was over charged for the installation of a safety valve. I was told the total cost would be $100.00. After the installation I received a bill for $249.50. That charge included $99.99 for a service dispatch fee. ( trip fee). AmeriGas requested to come to my home and install the valve. I should not have to pay a trip fee. AmeriGas customer service is impossible to talk to, they are based in India. 

JODY L 

on BBB

2 years ago

AVOID AT ALL COSTS! I cancelled my Amerigas service. Since my local company was bought by Amerigas, service has been terrible. Online orders were never delivered, when the tank ran out, I was charged an emergency delivery fee. The last straw was that I was charged nearly double the local average price (Amerigas -$3.95 gal when the local competitor was at $2.29 and the state average was $2.19).