AmeriGas Propane

John S 

on BBB

2 years ago

TLDR: Stay away from this company. Amerigas is a truly rotten company to deal with. I've been a customer for 10 years and just discovered they are charging me about $1.50/gallon above average residential propane price. They charged $3.99/gallon for a delivery on 12/6/2023. This government web site - ***********************************************************************************- says the average residential propane price in Ohio for the week ending 12/11/23 is $2.482/gallon. I called to complain and the "customer service... read more

Jeff M 

on BBB

2 years ago

Does not work with Disabled Veterans for payment plans. I was out of the country and the person watching my house did not make payments and unfortunately passed away from a health issue. I was able to return home due to this and Amerigas would not work out a payment plan with me. 

Sandy M 

on BBB

2 years ago

DO NOT USE AMERIGAS!! Worst company of any kind that we have ever had to work with. We bought a house with an Amerigas propane tank. We had the tank filled. Then we bought a whole house generator and spent the next 6 weeks trying to get Amerigas to set an appointment to hook up the generator. You cannot talk to someone local. Their support is in the Phillipines and despite dozens of calls, emails, and use of their on-line form, we NEVER received a call to set up an appointment for hook-up. We contacted the propane company th... read more

C. L 

on BBB

2 years ago

My propane supplier was a local company that provided excellent full service for gas appliances. A few years back the local owner sold out to Amerigas, and ever since, the service has taken a nosedive. First the local AmeriGas facility stopped filling and servicing small 20 lbs. propane tanks. Then the AmeriGas shut down their local office to the public. Recently, I had an issue with my gas logs and called AmeriGas to have a technician come out and repair the issue. When I called AmeriGas, the phone associate was difficult t... read more

William K 

on BBB

2 years ago

Worst Company ever,been told by foreign lady I have no balance however keep sending me early termination fees when I sold home and was told there was no contract as I pd cash, not to mention filled tank or charged me for a full fill and broke gauge took 2 weeks to replace and barely had 50 %. Straight ripped me off.. Seriously considering consulting with an Attorney, please save yourselves the Trouble,Missouri Customer 

Richard M 

on BBB

2 years ago

For the past 21 days I have been waiting on a propane delivery from AmeriGas Propane. Despite my 10+ different phone calls and web chats to Amerigas customer service, and their numerous assurances of my delivery being eminent. I still have no propane. I am pretty sure the local teams are filled with good people and this is all the result of systemic corporate dysfunction. Too bad you can’t call the local office. 

Valerie C 

on BBB

2 years ago

Amerigas owns the tank that is buried in my property that I bought in April 2021. I have no choice but to buy propane from Amerigas based on othe lease lest have the tank excavated and removed. After being charged a much higher rate per gallon on gas compared to the local market, I attempted to lock in a rate in June 2023. The quoted rate was $3.69/gal and the timeframe allowed was only the month of June. In the meantime, my family members received contracts, locked in August and September, with two other local suppliers for... read more

Timothy W 

on BBB

2 years ago

They Suck real bad, will never ever use them again. How can it be that they charge $4.19 a gallon and Ferrel gas charges only $2.92 a gallon. 

Lisa R 

on BBB

2 years ago

my mother is 88 years old and has been set up on the auto fill. They have filled her tank twice with month for a total of over 2,000.00 she only has a wall heater and is only home a few hours a day as she stays with my brother and I. We called and they could not give us an answer as to why they keep charging her so much. this is the worst most dishonest company ever