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AmeriGas Propane
- Propane
- Lockport, NY
About this business
Location details
6109 Robinson Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently changed my residential propane service because of unfair business practices. The propane service in the complaint is AmeriGas. When I canceled my service with AmeriGas they told me I would be charged a cancellation fee of $471. This is an unacceptable and outrages fee in that no other propane service in my area charges a cancellation fee. Also, AmeriGas stated it would be 4 - 6 weeks for them to come and remove their tank. Their tank has already been disconnected and drained of remaining gas by the new service and... read more
Amerigas is a SCAM! If I could leave less than a one star rating I would. Amerigas is a horrible company to deal with. We have been a customer and paid rental fees for 19 years. Our tank leaked over the winter. Their technician never fixed it and we lost all our propane. We decided to cancel our service with Amerigas. Then they charged us $88.86 for rent, $145.00 for the technician to pick up the tank and $300.00 to remove the tank that could not be used since it leaked. Amerigas is a SCAM! Do not buy from them. They have hi... read more
Amerigas is a SCAM! If I could leave less than a one star rating I would. Amerigas is a horrible company to deal with. We have been a customer and paid rental fees for 19 years. Our tank leaked over the winter. Their technician never fixed it and we lost all our propane. We decided to cancel our service with Amerigas. Then they charged us $88.86 for rent, $145.00 for the technician to pick up the tank and $300.00 to remove the tank that could not be used since it leaked. Amerigas is a SCAM! Do not buy from them. They have hi... read more
I do not recommend this company at all. They bought the gas company we were using so we continued with them. The gauge on our tank was broken for two years and we were promised it would be fixed "on the next visit". A local company started selling propane so we switched. We were sent a final bill which did not account for the rental fee we had paid. I tried to call and email to ask about it. It took two months for someone to respond to my several email inquiries. I tried calling several times, sitting on hold for over an hou... read more
I do not recommend this company at all. They bought the gas company we were using so we continued with them. The gauge on our tank was broken for two years and we were promised it would be fixed "on the next visit". A local company started selling propane so we switched. We were sent a final bill which did not account for the rental fee we had paid. I tried to call and email to ask about it. It took two months for someone to respond to my several email inquiries. I tried calling several times, sitting on hold for over an hou... read more
I am filing a complaint regarding an unexpected $300 charge from AmeriGas.Due to a higher-than-normal gas bill, we contacted our landlord, who mentioned they might reach out to AmeriGas to request a service visit. However, AmeriGas never contacted us directly to confirm the appointment, obtain our consent, or disclose that there would be any charge associated with the visit.A technician came to the property without prior notice to us, and the visit lasted less than five minutes. The technician did not identify or resolve the... read more
You really need to track how much propane you have in your tank if you are set up for auto delivery. They continually come to deliver propane when I dont need it. They sent me an email last night 7:45 pm saying they were coming today to fill so I called them and I cant cancel the delivery because its en route and I have currently 60% full propane tank there is no reason for a fill this has been happening a lot over the last 2 years as Ive been tracking my fills and they are suppose to come when you are between 20-30% it seem... read more
Horrible customer service (2+ hours on hold) and ridiculously expensive ($127 fee) to cancel an unused service (pool heater propane) and have them collect their empty propane tank. This was a small tank that I rolled to my driveway for their driver to pick up and was charged $300 bucks for removal! $427 total just to end the service. What a scam...good riddance!
******** customer service. Takes over an hour to reach service *********** over 1 1/2 weeks w no propane as they try to figure out service issue and appts. No followup. Would not recommend to anyone.
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.1 star rating with 1,126 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 6:00 p.m.