AmeriGas Propane

Grant K 

on BBB

10 months ago

Worst customer service I have experienced since the local office closed and they outsourced these services to you know where. I had a delivery made in February of 2025, and as of April of this same year, my tank shows 15% remaining fuel. I schedule 1 delivery per year, typically in January or February, we do not use very much propane as the majority of the house runs on an electric water heater, gas is only for a few appliances. When I noticed the tank was so low, I called and they sent a tech out to perform a leak test. No ... read more

Sherry L 

on BBB

10 months ago

If I could put less that 1 star I would! My daughter had to go without gas (which is her stove and only source of heat) when it was so cold because the driver claimed he couldnt drive around! I had no problem driving around to the tank the day before! It was just cold and a Friday evening and he must have been too lazy! So called and got another company to place a tank! Well, they had a 3 year contract that I signed and didnt know it was for 3 years. Even though the actual tank has been on the property for over 14 years! But... read more

Shandy H 

on BBB

10 months ago

called to schedule cancelation of service before move. they locked our tanks a week early. tried to get service restored, and was lied to by several customer service **** about steps in the process. saying i was scheduled for hook up, then calling the next day and the service *** saying the account was not set up properly and they do not have anyone to come reconnect and i was never scheduled for service. then again calling after that was fixed and being lied to that we were next on the technicians schedule, called again aft... read more

Sarahí/Greg H 

on BBB

10 months ago

How do I file multiple formal complaints.1 Our account was never set up properly 2 After figuring this out, we chatted and ordered mpre propane. Afterwards, not only did our break but we got our propane delivery BUT THE GUY VLAIMED WE WEREN'T HOME AND LOCKED THE ********** WE CHATTED AND VALLED MULTIPLE TIME WITH NO RETURN PHONE CALL OR FIX ON THE ACCOUNT.I have VIDEO PROOF THAT THE GUY DIDNT RUNG THE DOORBELL EVEN THOUGH THERE WAS A TRUCK THERE 4) THEY WERE SUPPOSED TO COME AND FIX IT, CALL TO ADDRESS THESE ISSUES AND WE GO... read more

Judy W 

on BBB

10 months ago

Amerigas tried charging me for their leaking tank. Never again. Their prices per gallon are twice as much than other propane companies. I have changed. 

Chelsea D 

on BBB

10 months ago

This company has to be the worst supplier out there. Not only do you get a foreigner to talk to, they cannot even take the money out when it is due. Just recently we switched to a different supplier due to it being cheaper. Amerigas charged us almost $400 to pick up THEIR tank. Buyer beware of this horrible company. 

Kevin S 

on BBB

10 months ago

DO NOT USE AMERIGAS...TERRIBLE UNETHICAL COMPANY - THEY CAUSED A LEAK, CAME TO FIX IT, BUT TRYING TO MAKE ME PAY A **** FOR THE FIX. THEY WON'T EVEN LET ME SPEAK WITH A MANAGER AT THE COMPANY OR SOMEONE AT THE ************* Ordered propane as a new customer. They performed a tank leak test. The technician cross-threaded the plug when done. Then they came and filled the tank. After that, I smelled propane, which led me to find the cross-threaded plug. They came out to fix it, however charged me $350. I should not be paying fo... read more

Michael A 

on BBB

10 months ago

After 4 calls to have a propane tank removed, I finally got customer service in *****. The representative was not fluident in English. I finally got a date scheduled for pick up. I asked the customer service representative if there was a cost...the response was "NO CHARGE...NO CHARGE." I have received a bill for $136.88. I feel the NO CHARGE statement was made by an America's representative and is valid and I do not owe it. 

Eric K 

on BBB

10 months ago

I was on a keep full account and they ran me out of gas two ******* in a row. Horrible company and even worse customer service people.