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AmeriGas Propane
- Propane
- Palmer, AK
About this business
Location details
6951 East Blue Lupine Dr, Palmer, AK, 99645, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Needed my tank moved 20 feet, was quoted $119.99, ended up being billed another $299.99. I disputed the second charge and was sent an email saying there was nothing they could do even though I was not made aware of the ungodly amount up front. Switched to a small propane company and told them to come and get their tank. I was charged another $419.99 after they picked up the tank. I disputed it again and while waiting for a response was slapped with a $36 late fee! Very Predatory behavior and the poster child for corporate GR... read more
Billed for services not ask for and billed for closing the service ,even after medical explain issues we had ********************************************************************************************** any other way not to have to use this service again ,been on phone for 30 minutes ,waiting ,a couple times ,only good thing is the delivery person were always good ,but customer service or management is not .
Requested a quote for propane installation. Ended up being charged $226.72, for Service Dispatch Fee ($119.99) and Site Survey ($99.75). This was for a 10 minute visit and tech did not show up on scheduled day. Talked to **************** and the dispute team, requesting bill be cancelled, all saying I need to pay. No other business charged for a quote, only Amerigas/ Heritage.I either pay the bill or risk collections as no one from the company will answer phone calls, emails, or letters. Do not recommend this company for any... read more
This is definitely a Zero Star company. I was recently widowed. The account was in my husband's name, and they treat me like **** for trying to change the name on the account. For real, who on earth would call to volunteer to pay for someone else's bill unless they were personally involved with not only the person but the home as well. I even volunteered to send a copy of his Power of Attorney giving me all rights to manage his finances. But no, they gave me nothing but additional grief. I called another company who was symp... read more
I had Amerigas fill my tank and selected monthly billing. They filled it once, I paid ***** monthly and the final balance was *****, yet they said I owed *****. When I contacted billing they said, "that's the way it is!", with no explanation. So, it took me two hours to cancel my account, and I could not connect to a live person. This is the worst company I have ever dealt with.
Had a repair done to my propane tank. The service technician had me sign off on invoice totaling $319. A few days later Amerigas sent me an invoice in an email charging $878 ($300 an hour for labor!). Talked to company service representative complaining about the massive difference in what I signed off on but all they said was I had to pay the invoice amount i got in email. Avoid this company if possible!
This business engages in outright lies to customers and predatory charges. Be aware. Good luck trying to get gas delivered. God forbid you have a gas leak and call their "emergency number". I did and was immediately put on hold for 15 minute before anyone answered. I took over the service when I purchased a home from the owner. They have a foreign call center. You cannot reach a local person even though they will list location numbers and locations. The call center foreign **** have downright lied to me several times and bee... read more
I purchased my home in summer ******************************************************* The first ********** to inspect the system told me the tank needed to be replaced and that he would consult his supervisor and call me back due to the tanks inaccessible location (no truck access for tank swap). I never received a follow-up call.Since then, *** made multiple calls reporting the gas smell. On June 23, 2025, I again reported the ongoing issue. Although I requested no ********** be sent, one was dispatched. I understand the sa... read more
Charged me a poison pill bill of $150.00 when I sold the home, citing a "terms and conditions" clause whereby they charge $150.00 if you cancel the service before three years. I have never heard of ANY utility charging an exit fee upon cancelling service. I autopaid every month, on time. Cancelled my service over the phone, no exit fee was mentioned. Just an automated email that my autopay was still on and had been charged. Turned off my autopay and removed my checking account, and called them to complain. The only option th... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,141 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 9:00 a.m.