AmeriGas Propane

Mary G 

on BBB

a year ago

Worst business ever! Read the reviews. My experiences echo theirs. The original company I signed up 35 years ago unfortunately was bought out by Amerigas. Their fees are ridiculous. Service is non-existent. It's a nightmare trying to use their website. Phone calls are outsourced IF you manage to reach a person. No customer should endure their abuse. I have tried to change propane provider but found no one will touch Amerigas' tank. One star is too many. 

Aurora R 

on BBB

a year ago

This is by far the worst company and customer service I have ever interacted with. We are under the mercy of their service as this is a monopoly. I requested my delivery over 10 days ago. They gave me a delivery date window and never showed up. When I called the service desk it is all a bunch of foreigners with asian accents who do not understand what you are saying and could care less to help you either. They put you on hold for extended periods of time then the call magically hangs up. I make a point to order my gas with p... read more

Pam M 

on BBB

a year ago

On Sept 14, 2024 I called the local company, got a menu on VM, used prompt for gas leek on an outdoor propane grill. Response was a technician would be sent out to my residence. About 2 hours later one showed up-checked the grill found a leak and disconnected the gas line to our in ground tank. Took him ~ 5 minutes to do this. He then proceeded to check our other gas appliances, which I did not ask him to do--gas cooktop- 1 minute, dryer-2 minutes, tankless waterheaters, inground tank. I asked how much this would cost-said h... read more

Deborah L 

on BBB

a year ago

First there is no AMerigas office in Watkins Glen NY they have been closed for many years. I called Friday 12/6 late 5:40p and notified them I was out of gas. I ended up calling 3 times as I was out on hold for over 25 minutes and disconnected. The representative told me we would have an emergency delivery in Saturday 12/7. Again I called 3 times, with long wait times and disconnections. They told me I would have delivery Monday AM. It’s now 12:48 and no propane. I’ve called 2 times today. They assure me I will get propane t... read more

Charles B 

on BBB

a year ago

I sold my home and the purchaser did not want to use AmeriGas. I used their online chat service to close my account and request a pickup of the tank. One month later, the tank is still on the property, they cannot provide a date as to when the tank can be removed. Their overall service was poor, too often I had to call and ask for a delivery, when on their auto deliver program. I should have canceled a long time ago before I moved. 

Michael B 

on BBB

a year ago

If I have to dig my frigging 500 gallon tank out of the ground, and switch from Amerigas, I might do it!!!! I've had a couple of issues lately, and I can't reach a customer representative that isn't from frigging India, and who I can understand!!! Please go out of business you losers!!!! 

Alan G 

on BBB

a year ago

The Worst Company Ever!! I worked for a company that was sold to amerigas. Their policies lost massive amounts of customers. Managers had no ******************** experience at all, and they wouldn't listen to common sense ideas. If I had it to do over, I would have left the day ***** Gas was sold. It was one horrible experience! 

Kenneth B 

on BBB

a year ago

Unable to get customer service. After ***** on the phone, was disconnected over and over again. They took a prepayment but began delaying service. And now am unable to contact them to refund me or deliver propane. Recommend never using this company 

Stephanie H 

on BBB

a year ago

Worst company to ever do business with! Don't waste your time they will do nothing for you but rip you off! Charge you unnecessary fees and won't give you a customer service person to talk to that speaks english!