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AmeriGas Propane
- Propane
- Palmer, AK
About this business
Location details
6951 East Blue Lupine Dr, Palmer, AK, 99645, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A delivery was scheduled by Amerigas for 1/9/24. We waited an entire day for the delivery driver to show up. Spoke to 3 representatives of the company, at separate times, during the day, all of them stated the delivery was on the way. NEVER showed. Extremely poor customer service. DON’T use this company.
We purchased a home in August 2022 that came with a tank leased from Amerigas. My initial attempts to work with customer service online or over the phone were frustrating at best. I found a contact number of one of the local employees that graciously provided his personal cell number so I could avoid further frustration. After recently calling him when he was with his family on vacation, I felt bad and gave the corporate number another try. This resulted in being charged approximately $3.86/gallon when propane was going for ... read more
Horrible! I reported a gas leak on 9/25/2024 and it took them 5hrs to respond. When the tech finally arrived he confirmed the tank was leaking and needed to be replaced. The issue is they only send one service guy with a truck and because the tank was at 30% and the truck crane could not reach the tank their solution was for me to use up all the gas before they would attempt to remove it. The tank was in it's originally installed location and subsequent calls to customer service (that's a joke!) was useless. I finally contac... read more
I have never written a review for any company or service I have experienced, but I felt as though I should explain my terrible experience with this company, so no other customer has to deal with terrible customer service. Absolutely the worst customer service I have ever experienced. I reported a gas leak multiple times over the past year with no response. I paid an additional $527.53 for fuel that leaked out into the neighborhood. We rent two, one hundred gallon tanks on an annual basis from Amerigas. It would seem as thoug... read more
I have had nothing but aggravation with company since they took over Energy North Propane. Not only are they price gauging they are also adding extra fees to my account. When I contacted them to find out what the charge was for, I was told it was a mandatory fee and they charged it to all their customers. No explanation of what the fee is actually for. They just tack it on to your account and you are forced to pay it if you want future deliveries. My husband and I are both elderly and my husband is very ill as well. Even tho... read more
If zero, stars was an option, that’s what I would’ve chosen to share. ??WARNING ?? AmeriGas gives you zero service. Avoid them at all cost. Your pipes will freeze. No propane delivered to heat your home even when you contact them for a fill with plenty of prior notice and follow their instructions. They fail on all levels to deliver and/or provide any kind of customer service. They let my tank run dry 2 times in a row. Customer care call center employees in the Philippines read from a script and don’t care about anything to ... read more
We have had repeated issues with Amerigas. This year we scheduled a refill of our propane tank and the delivery guy came, said our tank was full, and left before my husband could go out to meet him. The tank was not full, but we were able to still use our fireplace. We tried to reschedule a new service. We were told that the delivery would occur between 20-26 Dec. The delivery came on 30 DEC with no call, email, text, or update for the new date. As the tank was now empty the delivery person left it disconnected. The calls we... read more
This is the most despicable company I’ve ever worked with in my life. I own multiple companies through my private equity firm and have had a long career of building firms, always with customer experience first. It’s clear the clown car leadership at Amerigas doesn’t value this sentiment or taking care their loyal customers. We’ve been without propane for almost a full week despite being on an auto-fill schedule, left with no heat, hot water or ability to use the stove and critical appliances which when having newborns is eve... read more
Amerigas is the worst! I was a customer for probably 10 years or more. Come to find out that they had been overcharging me for several years. I told them to come get their tank. They were charging almost double the going rate for LP gas. When I asked them why they were overcharging, they claimed they weren't. Basically they were overcharging by around $1,000 a fill. Needless to say, we have parted ways. There should be a lawsuit against them for knowingly overcharging their customers. And if Amerigas is ever your last resort... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,142 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open on Monday at 9:00 a.m.