AmeriGas Propane

donvee b 

on BBB

6 days ago

After one of their employees failed to properly update the delivery request they overfilled my tank by ***** and left me on the hook for the bill. Then they came and pumped out all the gas, sent me a bill, and never processed my refund. Their idea of conflict resolution was to send through the request to get me the refund. As if this wasnt money already owed to me. 

Debby L 

on BBB

a week ago

I agreed to $44 per month since I could not afford the deposit of $500. Now, they are debiting my checking account today for $118. I live on SS and cannot afford more than $50. I never agreed to this. They don't care. I will be filing with Public Service Commission. Terrible company. 

Bianca H 

on BBB

a week ago

Worst customer service ever My Husband passed away 3 years ago and I called to have the bill changed to my name. After numerous attempts to reach a representative, I finally got through to an agent to make the change - not an easy process at all. They made me open another account which was fine. Then I received a bill to remit for payment which I did. Then I received late notices with fees attached. I called them back to find out what happened to my payment. They had applied my payment to my husbands old account and we resol... read more

Jin M 

on BBB

a week ago

I canceled Amerigas service they told me they will charge me $300 pick tank (120lb) and canceling fee $140 which is I nerve agreed. I told them I will deliver the tank to them and they refused.second day they took that tank. I feel they have no right charge that high price. The reason for cancel this company service that is I am always been charged at much higher price than the market price for their propane. They gave each customer different prices. I advise everyone do not using Amerigas. I am going to fight this unfair ch... read more

Timothy E 

on BBB

2 weeks ago

I have been a customer of ******************************************* since 1999, and due to the increase in propane prices and high rental fees on the equipment I decided to go with another vendor and close my account with **********************. I contacted AmeriGas in January 2026 about removing the empty tank and the tank was finally removed the week of May 18th 2026, after being contacted on four different occasions. Each time I called, the person that I talked too was from the *********** or **** and very difficult to ... read more

Erin H 

on BBB

2 weeks ago

I called Amerigas this winter and asked them not to deliver my auto delivery. We only used our ski house twice this winter but had already been filled several times for well over $1,000. They agreed to not fill it, but then filled it and billed us for over $500. When I called, the agent said "Oh no, I see you called. You won't be billed for that." And then I was not only billed still but also then received ANOTHER delivery for over $500. I've called their customer service line three times, all on different days of the week a... read more

Chris L 

on BBB

2 weeks ago

I am filing this complaint against AmeriGas for engaging in deceptive and predatory billing practices. Following their acquisition of my previous local provider, ************, the company has implemented a pattern of stacking duplicate fees to maximize revenue from departing legacy customers.I recently closed my account (Account #********** and requested the removal of their leased propane tank. On my final bill ******** #*******), AmeriGas double-billed me for a single technician visit on April 6, 2026, by stacking a $119.9... read more

Patrick Z 

on BBB

2 weeks ago

I am a new customer who purchased a home with a previously leased Amerigas tank. I called to set up a new lease account and paid $250 to establish the account. My tank was almost empty upon setting up the account. ********************** came out to do their "safety check" and confirmed I will need a new tank in approximately six months. They then scheduled the tank to be refilled the following business day. However, the tech who came to fill the tank said he could not complete the job and that whoever performed the "safety c... read more

Tonya M 

on BBB

3 weeks ago

I have been an AmeriGas customer since 2006 and to say that anything they offer is customer service is an absolute joke. This is the worst company I have ever dealt with. The only reason I stuck with them for so long is because no other service was available to me in my area. Their per gallon amount is almost $2.50 higher than the company I just signed up with, and this is the rate for a customer who has been with them for literal decades. And to top it all off theyre charging a removal fee of $420. $121 of that fee is a dis... read more