AmeriGas Propane

Anonymous 

on BBB

2 months ago

As others have stated already, WORST COMPANY EVER. I won't bother going into the details - just look at the other reviews. Do not sign up for service with this company - go anywhere else - ANYWHERE! 

Anonymous 

on BBB

2 months ago

Worst company I have ever dealt with. Nothing but apologies. Deliveries late, unauthorized work done to my tank. If I could give them 0 stars I would or even negative stars. Don't waste your time with this company. 

Anonymous 

on BBB

2 months ago

If I could give a negative star I would. Amerigas let elderly people on auto refill run out of propane during winter weather. We were unable to use our heat, our gas stove or are gas fireplace. When we attempted to call we were placed on hold for hours. We were promised deliveries that never came. Terrible customer service. Very disappointing. 

Anonymous 

on BBB

2 months ago

Message sent to the CEO ******* ***** ( a fellow **********) on 3 FEB 26:Hi ****-Im reaching out as a relatively new client. We started our service earlier this year after having some issues with a local company called National Propane. In short, this is our first Winter as an Amerigas client. We were scheduled for delivery on 22 JAN, but they did not show up. We were rescheduled for 2 FEB, and they claimed they showed up and were unable to pass up our driveway. Our driveway was clear and we have cameras all over our propert... read more

Anonymous 

on BBB

2 months ago

0 stars. Every time I need to interact with this company, it is more unpleasant than the previous time. I have had to repeat the same information to 3 or 4 different people all for them to realize they cant help me and need to send me to someone else and start the whole process over. I have sat on hold for 30 minutes to an hour each time I call. There is no urgency to help in emergencies and they do not care about their customers. They cant give you any window of time or day that they will show up and they believe that letti... read more

Anonymous 

on BBB

2 months ago

Do NOT use Amerigas. Check other companies near you and I bet they are half the cost. I made numerous attempts to speak with customer service to remain a customer with them, but nobody I talked to cared to assist me with lowering my bill what so ever. I switched companies and now have a bill for $460 for them to pick up my tank. My contract said it would be much less than that, but since my contract also states they can change the price at anytime, they said too bad. So if I were you, read the numerous terrible reviews out t... read more

Anonymous 

on BBB

2 months ago

**************** is awful. Overseas call centers with representatives speaking with accents that even there own employees can't understand. Scheduled service appointments are not kept. Service **** arrive un-equpped to do the service required. The only thing that arrives on time is their bill. 

Anonymous 

on BBB

2 months ago

I rented a home in ***********, ** for six months, an outside gas bottle aready was beside the home which fueled the fireplace. I paid Amerigas to fill the bottle one time and paid for the service. Six months later I moved out of the home. One year later I receive another bill from Amerigas for rental for the gas bottle which was not their tank to begin with, and for additional changes for $247. I have called six times, and spent four hours trying to resolve this issue, and finally the last person I spoke with told me it was... read more

Anonymous 

on BBB

2 months ago

My propane tank was down to 5% and when the ice storm hit, we ran out of heat. The company was able to see on their end that we were low and did not even notify us. They then proceeded to charge us a $300 service call fee in order to fill the tank out of our regular delivery schedule. We were without heat for 5 days.