AmeriGas Propane

Janice H 

on BBB

a year ago

Never use this company!!! Not only has it been taking 4 week to get propane delivered, they chronically send text/email that propane will be delivered next day and they never show up. They also never communicate why it wasnt deliveredor when it will be delivered again. The customer must call and get different outsourced oversees opertators in various countries who sincerely apologize and say it will be put on an emergency and then after awhile urgent deliverythis happens over and over again with no delivery and the customer ... read more

Barry R 

on BBB

a year ago

Unbelievably ********************. I dont even know where to begin, except to say there should be a full investigation into AmeriGas by 60 Minutes or any serious consumer watchdog. This company lies, misleads, and outright takes advantage of its ****************************** pricing is completely erratic and arbitrary. I was paying $3.25 per gallon, while one neighbor paid $5.00 and another just $2.85 for the same gas, in the same town, from the same company. Theres zero transparency or consistency, and no real explanation ... read more

Aric R 

on BBB

a year ago

I have been a customer for five years. I signed up when it was Titan propane locally. however, they were purchased by ********. I have never had an issue until this year when theyre pricing turned to $4.09 per gallon for propane. The three competitors in my area are charging $1.80 per gallon right now they would not give me a credit and offered a five dollar courtesy. This is terrible. I changed my service to a local company out of ****** and I will never recommend this company or use their business again. There are large co... read more

David D 

on BBB

a year ago

This company charges about $3.00 more per gallon than other companies in this area. Their customer service is a joke, sat on hold for over 30 minutes times 4, trying to cancel my service with them and can't get anyone to talk to. We have had them as a propane provider for more than 25 years. 

Juanita N 

on BBB

a year ago

Very very poor responses to customer requests. Service appointments are not honored and the customer is not informed of cancellation. This has happened repeatedly. Long hold waits when called. This is the way I would run a company if I wanted it to go bankrupt. I give it one star because I cannot rate it zero. 

Greg D 

on BBB

a year ago

In 2023, my father passed away after being a loyal AmeriGas customer for over 20 years. Following his passing, I requested that the account be closed and the billing address on his account be changed to mine to ensure I wouldn't miss any future correspondence. In October 2024, we sold his property. We didnt receive any invoices until late February 2025, when we were billed for a tank rental covering February 2025 through February 2026. I immediately called to request that the tank rental charge be removed, as the new owner w... read more

Cassandra Y 

on BBB

a year ago

I was quoted one price and invoiced for double. The fittings leaked within 2 months of install and I was also charged for dispatch and repair. When customer service called, no one can resolve the issue. I requested a copy of the original invoice and PDF updater was used on a newly generated invoice with my signature. This business is a FRAUD!! 

Dianna C 

on BBB

a year ago

Stay away from Amerigas they outsource their customer service and it’s impossible to get your gas turned on and off when needed 

aurora o 

on BBB

a year ago

not only they removed my tank which did not belong to them and took my gas without any warning they returned the tank 3 months latter proceed to fill with half of my gas and now they are billing me for the gas!I have a huge list of emails and phone calls to which they are not acknowledging and honor their mistake and promise of refilling the stolen gas!Way to go Amerigas..... welcome to the better business bureau list of horror