AmeriGas Propane

Jeanne H 

on BBB

a year ago

We were with this Company for 25 years. In the beginning they were fine. As time passed, they started to charge a fee to lock in a rate. When we had a local *** to talk to, we were able to get them to waive however after a while we were unable to do that because they closed down the local *** and farmed their customer care overseas. This is when our disappointment with this company began. When you called it was a 20 minute wait to get a non English speaking person that we could not understand. After many years of this and th... read more

Edith K 

on BBB

a year ago

Impossible to reach someone for account changes. Got charged $500 for them to pick up their equipment I was renting and no longer needed. 

Robin B 

on BBB

a year ago

I rec'd a post card in the mail for a promotion to switch to AmeriGas and I can save 20 cents a gallon and free leased tank swap and both have promo codes behind them. Called **************** to ask questions, will I get both promo codes if I switch, the *** told me yes I would, asked about tank rental, a few other things. Called back a few days later to set it up delivery. Rec'd the tank and they came back to fill the tank and rec'd a bill in the mail for over $600.00 and the promo codes were not included. Called to see why... read more

Holly P 

on BBB

a year ago

Someone needs to shut this company down. The customer service clearly are scammers. Immoral and wicked this company. I hope they get investigated. Please stay away from this company! They billed me and the driver never delivered my propane. They refused! I froze all winter and they gave me a bill for not fulfilling service. Evil company. 

Mary E 

on BBB

a year ago

This company has been my propane supplier for 25 years in that time we had a problem with the conductivity of the tank 8 years ago and they dropped an anode bag in it and never came back to check it out even though I asked several times recently our tank had a leak and the company had to come out and fix it for which they decided they would Bill me for their service call I think that we rent from the company the company does not care about safety at all and is very greedy how can they bill me for repairs on a tank that we re... read more

Andrew Merle H 

on BBB

a year ago

I tried to close out my deceased mother-in-law's service at **************************************************, on October 29, 2024. We sold the home; my wife was the executor of the estate. We've received a **** since November for a pick-up fee of ****** for them to get their tank. They never picked it up until late February or early March. They own us for 84 gallons of propane that was in the tank and previously paid for by my M-I-L. We have called them every month when we get a ****, and they have said they waived the lat... read more

Henry B. 

on BBB

a year ago

I purchased gas last year in July & the delivery driver fill my tank but left me a message that my tank was not correct. After reading his message on the ticket he left I called ***************************** checked my tank and said everything was good. But they still left the ***** shut off. So I went the entire winter of AmeriGas lying saying they would come out to cut my gas back on but I would wait all day and no one would show. But the driver would always say I wasn't home. Until I spoke with Mr ****** on March 14th of ... read more

abraham f 

on BBB

a year ago

We have spent the entire winter with no heat and hot water. In the summer, we paid over $700 dollars for them to fill our underground tank. They broke the valve on our underground tank and claimed they put gas in the tank, the gauge read 20% after they claimed that they filled it to 80%. Each time we call, they say "someone will be there to fix the valve". We are still waiting for them to come and fix the valve they broke. After repeated phone calls and no-show appointments, a "technician" showed up September. Then he told u... read more

Unhappy C 

on BBB

a year ago

HORRIBLE Service Poor customer service I don't speak Spanish but *** has poor english...wtf. keep billing me for $%@#...RUN..RUNNN..DONT USE THEM HIDDEN FEES