AmeriGas Propane

Jerry S 

on BBB

2 years ago

I was over charged for the installation of a safety valve. I was told the total cost would be $100.00. After the installation I received a bill for $249.50. That charge included $99.99 for a service dispatch fee. ( trip fee). AmeriGas requested to come to my home and install the valve. I should not have to pay a trip fee. AmeriGas customer service is impossible to talk to, they are based in India. 

Shawn W 

on BBB

2 years ago

After being overcharged by over $1 per gallon compared to local suppliers I decided to purchase my propane tank to sever ties with Amerigas. I purchased my tank 06/21/2021 and as of 10/29/2023 I am still receiving bills for a tank rental fee. I have called over 6 times to explain this to their customer service and each month I get another bill with late fees after they tell me my account is closed and I shouldn't recieve another bill. I have been turned into a collection agency and now they are reporting bad credit. Amerigas... read more

JODY L 

on BBB

2 years ago

AVOID AT ALL COSTS! I cancelled my Amerigas service. Since my local company was bought by Amerigas, service has been terrible. Online orders were never delivered, when the tank ran out, I was charged an emergency delivery fee. The last straw was that I was charged nearly double the local average price (Amerigas -$3.95 gal when the local competitor was at $2.29 and the state average was $2.19). 

Michael H 

on BBB

2 years ago

Price gouging and then they charge you a final bill for pick up tank charge of 199.99 plus sale tax of 12.00 and the a app and service dispatch fee of 99.99 with sale tax of 6.00. 

Michael H 

on BBB

2 years ago

Price gouging and then double charge on state tax for final billing of pick up tank charge and app& service dispatch fee! 

Madisyn B 

on BBB

2 years ago

Amerigas is money hungry. They lock you into a contract without notice and everything from that point on with their company has some sort of insane service fee. I ordered propane 2 weeks ago and they delivered it but locked my tank because no one was home to sign for a leak test (they did not notify me that I had to be present at time of delivery for a leak test). I called back and scheduled a time for them to come unlock the tank. The appointment rolls around and I wait all evening and no one showed up. I called and they sa... read more

Lucy C 

on BBB

2 years ago

I was charged more than $2.00/ gallon more than other people in my area. And now they won’t refund me, since I paid the bill. 

Ann H 

on BBB

2 years ago

I terminated my AmeriGas account on October 14, 2022. A November 13, 2022 pick-up of the tank, which still had propane in it, was scheduled, but no one from the company ever showed up or called. I called and emailed several times over the past year, but nothing happened. On October 5, 2023, I received an invoice for $161.99 for removal of the tank somewhere around September 30, 2023. No one notified me of the pick-up date or let me know that they were on my property. Since I have been housing the tank with gas in it on my pr... read more

Randy B 

on BBB

2 years ago

I would give 0 if I could. They charge an excessive amount of hidden fees. They do not honor the prices they quote. As a new customer was told my first fill up would be $1.709 a gallon. Then my second fill would be $1.889 per gallon. When I called to order my second fill they charged me $2.889 for my second fill. They claim to have no record of the quote. But I have a copy. Considering legal action unless it is resolved. Beware there is a three agreement on there contract. I will go back to a local propane service once my co... read more