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AmeriGas Propane
- Propane
- Westfield, MA
About this business
Location details
216 Lockhouse Rd, Westfield, MA, 01085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Ridiculous fees, terrible service from a foreign location, Added fees for everything. Message when tank is at 10% and then want to charge a $400 expedite fee. Want $400 to cancel service and remove the tank........ Stay away
im sick of being used and mistreated by AmeriGas. On Friday (this is all captured on my ring cam) truck shows up , driver doesn’t get out of his truck AT ALL, mind you both my cars are parked outside also and no one even knocked,but I get a notification that my delivery was unsuccessful due to my “gate being locked” , well that’s odd the gate does NOT HAVE A LOCK! , and he leaves . I call and someone at your MUMBAI call center PROMISED me that an email was sent and I would have a delivery that day , guess what never came ???... read more
This company does not care about customers They shut off my ******************** for a leak at the first stage regulator and were suppose to come back the next day and fix it. My wife and I are in our 80's and have now been without our heat, hot water, cooking, and dryer for for four days. The house is cold. They don't have a technician to come out to replace the regulator until tomorrow and that was a urgent request. This company is the worst and would not recommend them to anyone. They also are untruthful when they tell yo... read more
We are selling our house and need to get a final tank reading so the homebuyers can compensate us for the amount of propane left in the tank, as well as cancel our tank lease so it can be assumed by the new homeowner. This should have been a fairly easy task. Here are the issues:1. There is no local point of contact and all communications must go through an offshore call center. This means long times spent on hold and being transferred among multiple people, none of whom can help. I have exhausted all efforts to call someone... read more
This is, bar none, the worst company that I've ever done business with. ***************** F-Cost of goods and service: F- (Cost of propane through them rose to NEARLY TWICE what a local company charged. I literally wasted thousands of dollars by avoiding what I've finally done: fired them and hired a reputable company)I'm spending the 60+ minutes on hold required to end my device agreement writing reviews letting people know that they are the disreputable and dishonest. Shame the BBB won't let me give them 0 stars.
They are pure evil. I am 74 yrs old. The worst company I have EVER dealt with.
Amerigas sends you delivery scheduled notices that you don't request or need.I have received several that state my wife called in a delivery that she didn't.They also make deliveries that are unnecessary, example is I have a 500 gallon tank and they e-mail another delivery scheduled note (the second delivery this month) telling me to expect a 40 gallon delivery. My tank is at 73% .They explain all this by blaming the automatic computer and when I complained about my monthly payment going from ****** to ****** the customer se... read more
Previous owner had this tank.We wanted service and they never showed up. Charge you rental fee but no service. Finally after many attempts they picked up the tank. Never was told by any representatives we would incur ****** pick up fee and a ****** dispatch fee!!! **************** is outsourced. They just throw out any charge they feel like!
Terrible customer service! I had to call and web message multiple times to get them to fill my tanks for the first time. Then they billed me for 2 fill-ups. I have now called 3 times to have it adjusted which for some reason no one can do directly. They can only escalate I still have a wrong invoice and am past due. Im sure Ill get hit with fees due to their error. I would switch companies but cannot get a hold of someone to have them remove the tank. This feels illegal.
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,141 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open at 8:00 a.m.