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AmeriGas Propane
- Propane
- Westfield, MA
About this business
Location details
216 Lockhouse Rd, Westfield, MA, 01085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
This is the most despicable company I’ve ever worked with in my life. I own multiple companies through my private equity firm and have had a long career of building firms, always with customer experience first. It’s clear the clown car leadership at Amerigas doesn’t value this sentiment or taking care their loyal customers. We’ve been without propane for almost a full week despite being on an auto-fill schedule, left with no heat, hot water or ability to use the stove and critical appliances which when having newborns is eve... read more
Amerigas is the worst! I was a customer for probably 10 years or more. Come to find out that they had been overcharging me for several years. I told them to come get their tank. They were charging almost double the going rate for LP gas. When I asked them why they were overcharging, they claimed they weren't. Basically they were overcharging by around $1,000 a fill. Needless to say, we have parted ways. There should be a lawsuit against them for knowingly overcharging their customers. And if Amerigas is ever your last resort... read more
Amerigas doesn’t deserve any stars they are simply grifters that take advantage of their customers! They showed up, unannounced to deliver 15 gallons of propane, left no proof of delivery then when I received a bill I see that they are charging more than double the price I have ever paid in the past and with their additional fees nearly $100 for 15/gallons! They are charging people 2-3 times the current rates! I called to cancel my service and they tell me we can lock in a rate @ $3.17 for the winter so I tell them that’s fi... read more
Last year Amerigas charged me $200 to put a sticker on the tank that I own. After months of arguing with them that I didn't ask them to "re-certify" my tank and didn't agree to pay for that service, they finally let it go. In Oct 2023 they sent me a postcard promoting a $1.59 per gallon refill if requested by 12/8/23. So I requested a refill on 12/6. They said it would be filled by 12/13. It wasn't. I called on 12/14, spoke to someone in India I could barely understand. I was lied to and told that it wasn't delivered because... read more
Just to add to the chorus here - I have been without gas since 12/24. I have been on the phone with them day in and day out and all I get is I have made the request someone will call you. Which they never do. The issue is that they let the tank run out and they need someone here to do a leak check. Fine. But they didn't call before they showed up so no one was home when they came (you know, holidays, work), left a number that is disconnected for me to call, and now I'm spending days and days on the phone trying to get someon... read more
TLDR: Stay away from this company. Amerigas is a truly rotten company to deal with. I've been a customer for 10 years and just discovered they are charging me about $1.50/gallon above average residential propane price. They charged $3.99/gallon for a delivery on 12/6/2023. This government web site - ***********************************************************************************- says the average residential propane price in Ohio for the week ending 12/11/23 is $2.482/gallon. I called to complain and the "customer service... read more
Very hard to deal with. Can’t keep invoices right. Customer service is not good.
Amerigas charged me $3.829 per gallon of propane. When I called MFA they gave me a price of $1.99 per gallon and Ferrallgas gave a price of $2.12 per gallon. I have written 3 emails to Amerigas requesting that they adjust their price to be more competitive with these companies but have gotten no response. Amerigas also charges me $135.00 per year for tank rental where as MFA charges $45.00 as I remember. This is a terrible company to do business with.
Does not work with Disabled Veterans for payment plans. I was out of the country and the person watching my house did not make payments and unfortunately passed away from a health issue. I was able to return home due to this and Amerigas would not work out a payment plan with me.
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,141 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 8:00 a.m.