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AmeriGas Propane
- Propane
- Westfield, MA
About this business
Location details
216 Lockhouse Rd, Westfield, MA, 01085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Today is Friday, January 19th. I ordered propane from them about January 10th. I was told that they would deliver by January 16th. I still have no propane. They have a call center in the Philippines. No one local to talk to. Piss poor service. I can not give them a low enough number. I still have no propane and the next few days the temperature will get town to 7 degrees, again and again.
Very poor costumer service. Delivers gas to wrong address and refuses to fix the problem. You never can talk to anyone that can help you with your problems. They take your money and then mess up and will not fix it. I advise no one to use this company.
I ordered propane 10 days ago and paid for it and never got it!
Highway Robbers! The average price for residential propane is 2.15-2.40 right now in Ohio. they are charging me 4.16 a gallon. They tried to pacify me with 100.00 off and a gift card for 100.00 Still leaves the price of the propane at 3.409 cents. I paid 2.50 per gallon in October and prices are down so why the hell am I being charged 4.16. that is complete garbage! because since you have their tank you have to have their gas delivered. Well! not for long I am getting rid of them. they can shove their tank up their A$$
On Monday January 15, 2024 I woke to a cold home, with my furnace blowing cold air. After several calls to Amerigas, a friend stopped and determined that the regulator (Amerigas's equipment that I rent) was frozen. There has never been a lid on that propane tank to protect it from the elements. This friend used a hair dryer to thaw out the regulator and had to return the next day to thaw the regulator again. I am a single mother of 4 children, and am appalled that to this day Thursday January18, 2024 no contact from Amerigas... read more
Amerigas is terrible! My provider sold to them some years ago and it has become worse and worse. There's no way to speak to a person on the phone and online seems to be ignored. I am currently sitting on 15% tank level awaiting delivery of pre buy propane that's been ordered since mid December. I am 73 years old and we are going into a record low temperature weekend. After 2 attempts to contact them, still no response. After reading reviews I'm becoming concerned and a little terrified.
The worst company for communication and follow-up. They are not forthcoming and leave their customers out in the cold with misinformation. They are unavailable after 5pm PST and have no idea when deliveries will be made.
If I could give negative stars I would. We were customers of this crooked company for a miserable 4 years, I couldn’t wait to sell our house just to never deal with them again. We sold our house in October and received an invoice we would be getting $800+ refunded for closing our account. They spelled our name wrong!! So we called to have them correct the spelling on the check. We have waited 3 months and they have still not corrected or sent out a new check, and now randomly they’re saying I’m not an authorized account hold... read more
If I could give less than 1 star I would. Called four times in one week and still no gas. Each call takes at least 20-25 minutes. Extremely frustrating.
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,141 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 8:00 a.m.